Field Service Technician I

Job Description

Job Description

FIELD SERVICE TECHNICIAN I – DETROIT

Quest International | Detroit, MI / Field-Based
Pay: $24.00 - $29.00 per hour, plus overtime eligibility
Job Type: Full-Time, Temp-to-Hire
Travel: Up to 80%, including overnight travel
Required: Valid driver’s license, reliable personal vehicle, required auto insurance coverage
Mandatory Test: Human Performance Test

JOB PURPOSE

The Field Service Technician I supports Quest International customers by installing, maintaining, troubleshooting, and repairing electro-mechanical equipment at customer sites. This role requires hands-on repair ability, travel readiness, strong documentation habits, and professional customer communication.

JOB DUTIES AND RESPONSIBILITIES

• Travel to customer sites for equipment installation, preventative maintenance, troubleshooting, and repair.
• Service medical, industrial, diagnostic, lab, manufacturing, OEM, and electro-mechanical equipment.
• Troubleshoot equipment issues using a digital multimeter, hand tools, power tools, and diagnostic equipment.
• Repair or replace failed parts, modules, assemblies, wiring, connectors, sensors, motors, power supplies, circuit boards, and harnesses.
• Follow service manuals, SOPs, safety procedures, and customer-site requirements.
• Document service activity, repair findings, parts used, and next steps accurately.
• Communicate professionally with customers, internal teams, and service leadership.

REQUIRED QUALIFICATIONS

• 1+ year of hands-on technical repair, maintenance, installation, field service, industrial maintenance, medical equipment service, appliance repair, automotive diagnostics, electronics repair, or electro-mechanical experience.
• Experience using a digital multimeter or similar diagnostic tool.
• Experience with wiring, connectors, harnesses, mechanical assemblies, electronic components, or equipment modules.
• Ability to read and follow service procedures, diagrams, technical documentation, SOPs, and safety requirements.
• Valid driver’s license.
• Reliable personal vehicle for work-related travel.
• Ability to obtain and maintain required auto insurance coverage.
• Ability to travel up to 80%, including overnight travel.
• Ability to lift up to 50 lbs and perform field service work in customer-site environments.
• Ability to accept the temp-to-hire structure.
• Ability to complete the required Human Performance Test.
• Pay alignment with $24.00 - $29.00 per hour.

REQUIRED AUTO INSURANCE COVERAGE

Candidates using a personal vehicle for work-related travel must be able and willing to maintain:

• $100,000 bodily injury liability per person
• $100,000 property damage liability
• $300,000 bodily injury liability per accident

PREFERRED QUALIFICATIONS

• Experience with medical, industrial, diagnostic, lab, manufacturing, optical, or OEM equipment.
• Experience with FRU, module, part-level, or component-level troubleshooting.
• Experience replacing boards, sensors, motors, wiring, power supplies, connectors, harnesses, or assemblies.
• Experience using a vacuum/pressure meter, frequency counter, power supply, diagnostic tester, oscilloscope, or similar service equipment.
• Military technical training, trade school, BMET, electronics, electrical, automotive, aviation, robotics, industrial maintenance, or mechatronics background.
• Strong service documentation habits.

WORKING CONDITIONS

This is a field-based role requiring frequent travel to customer sites throughout the assigned territory. Overnight travel may be required up to 80% of the time. Work may take place in medical, industrial, diagnostic, lab, manufacturing, OEM, hospital, or controlled environments. The role requires standing, bending, lifting up to 50 lbs, using tools, handling equipment, and following customer-site safety requirements.

COMPENSATION AND BENEFITS

• Pay Range: $24.00 - $29.00 per hour
• Overtime: Overtime eligible based on business need, travel, customer-site work, and applicable wage-and-hour requirements
• Benefits: Medical, Dental, Vision, 401K, Life Insurance, and supplemental insurance options
• Employment Type: Full-Time, Temp-to-Hire

Actual compensation is based on job-related factors, including skills, experience, technical background, field service experience, diagnostic tool experience, and overall role alignment.

HIRING PROCESS

Qualified candidates may be asked to complete:

• Resume review
• Employment application review
• Phone or virtual interview
• Travel, vehicle, insurance, schedule, and pay confirmation
• Human Performance Test
• Reference checks before offer
• Background check and other required pre-employment steps

Reference checks are required before any offer is made.

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.