CLIENT ENGAGEMENT DIRECTOR

Vision Change Win is a Black-led team of mostly queer and trans people of color dedicated to supporting organizations in fully manifesting their missions, visions, and values. Vision Change Win exists to support progressive grassroots and organizing groups to build the tools needed to create a more liberatory society. VCW delivers practical support to social justice organizations in the areas of organizational sustainability and resilience, political strategy, conflict transformation, transformative strategy, and community safety. In this current political climate, the organization operates as both a strategic partner to social justice movements and leaders as well as a movement laboratory creating innovative programming to meet the needs of Left groups and to fight fascism. VCW’s work is drawn from a long lineage of Black and Latinx revolutionary organizing and incorporates political frameworks, including racial justice, gender justice, LGBTQ liberation, prison and police abolition, and disability justice. Vision Change Win was originally founded to meet the needs of Queer-, Trans-, and Black-led left movement organizations whose missions were rooted in organizing and base-building principles. For more than five years, VCW operated as a for-profit consulting firm, working with nearly one hundred clients in the NYC area and nationwide. Today, VCW has transitioned to being a fiscally-sponsored project of a non-profit. VCW runs a number of community safety and security programs, and continues to work directly with left movement organizations and leaders to provide one-on-one consulting support. Consulting work is done by staff and values-aligned contractors. Vision Change Win is preparing to grow our existing, thriving consulting practice to support more social movement groups and ecosystems. The Director of Client Engagement is responsible for managing the entire lifecycle of the client pipeline, including: outreach to potential clients; leading project scoping calls; assigning clients to trainers; overseeing contracts; supporting trainers during the project; and evaluation of the client projects. As we expand and evolve, VCW is seeking a Director of Client Engagement to update our existing systems and processes and to help us grow substantially in the next two to three years. In the first year, the Director of Client Engagement is expected to review all client work systems, including a market price landscape review and capacity building community review. This role will be an active member of the team that vets new consultants, and recommends system improvements. The Director of Client Engagement will design and lead recruitment efforts for new consultants, and will develop marketing plans for new clients aligned with the mission of Vision Change Win. After the first year, this role will be responsible for periodic reviews of systems, capacity, and consultants to ensure a thriving client practice meeting the needs of movement groups. This role will hold a small portfolio of clients in their area of expertise, starting with one to two clients in their first year and increasing in years thereafter. The ideal candidate has deep experience in one or more specific areas related to organizational development, transformative conflict or mediation, community safety and security, leadership development, healing justice, or similar areas. This role is ideal for a person who has substantial experience working with clients in a consulting capacity and understands how to navigate the balance between what social movements organizations want and what they actually need. The Director will need to balance meeting client needs and providing honest and rigorous feedback to help them and social movements grow. Consulting Practice Management Lead on strategy for VCW’s consulting practice, including developing annual strategy for clients and contractors, in consultation with Leadership Team; and manage implementation throughout the year. This includes setting revenue goals. Build and maintain strong client relationships. Work collaboratively with the Client Support Team and the Communications Director to inform the outreach and marketing plan to increase number of clients. Coordinate client intake and scoping inquiry process, ensuring effective coordination between clients, contractors, and staff. Coordinate with rapid response team and the Movement Partnership Coordinator on any shared scoping inquiries. Coordinate contracting process, in collaboration with fiscal sponsor, to ensure contracts with clients and contractors are in compliance and signed in a timely manner. Support staff and external partner consultants in providing high quality support to social change organizations, ensuring deliverables on all projects are on track and on budget to ensure we meet and exceed client expectations. Help manage and solve any issues that arise during client engagements. Recruit new contractors to meet the growing client requests including working with the Communications Director on outreach plans, and with the Security Director to manage vetting processes. Manage onboarding and ongoing training needs, and acting as the primary liaison with all contractors. Administration & Finance Work with Administrative Coordinator and the Movement Partnership Coordinator to develop and refine data management systems to ensure timely and accurate data is entered into appropriate VCW systems including CRM to track prospective and active clients. In collaboration with the Leadership Team, set annual goals for client revenue within a clearly defined strategy for client engagements overall. Draft and monitor budget (revenue and expenses) related to VCW’s client work. Support Administrative Coordinator to ensure contractor paperwork and invoices are submitted in a timely manner; help problem solve with any issues that arise. Support submission of grant proposals including providing client data, writing narratives and/or reports related to areas of client work. Leadership Serve on Leadership Team (at the end of 90 day Probationary Period) and coordinate organizational planning, tracking, and reporting processes Lead and promote a healthy, rigorous, and sustainable organizational culture that embraces VCW’s mission and values Participate in the development of the organizational annual budget and workplan with Leadership Team In first twelve months, hire Client Engagement Assistant to support with finance, admin, and other client work coordinator. Supervise Client Engagement Assistant to promote growth and learning You are a problem-solver who approaches challenges from a place of curiosity and empathy. You enjoy meeting new people and prioritize relationship-building. When learning about clients’ challenges, you are excited about coming up with a plan to meet them where they are at and help them gain skills to better achieve their goals. You have substantial experience working with clients as a contractor and understand what it takes to identify aligned clients. As the Client Engagement Director, you are enthusiastic about supporting other staff and consultants in achieving collective goals, a savvy manager of resources for the work, with a deep attention to detail, courageous yet compassionate communication skills, and a passion for liberation movements. As the newest member of the #humblegenius team, you’ll have a deep attention to detail, appetite for self and organizational growth, a passion for liberation movements, and courageous yet compassionate communication skills. 7-10 years experience working with clients in your areas of expertise 3-5 years working in a capacity-building role at a nonprofit or movement group 2-3 years experience as a direct supervisor, or in similar role 7-10 years experience as a trainer and consultant in at least one of the following areas: organizational development, transformative conflict or mediation, community safety and security, leadership development, healing justice Knowledgeable about US social movement ecosystems Comfortable navigating workplace conflict and challenging dynamics between clients and trainers Experience building sustainable and efficient systems for project management Experience managing complex projects with multiple internal and external stakeholders Experience setting and managing revenue generation goals Commitment to language justice Preferred: proficient or fluent in a language other than English Demonstrated knowledge, commitment and experience working within racial justice, LGBTQ liberation, and gender justice organizations. Strong written, oral, and interpersonal communications skills. Proficiency with project management tools, Microsoft Office, and comfort with navigating new technology and digital security protocols. Demonstrated knowledge of frameworks on how trauma impacts social justice organizations and leaders. Vision Change Win is a small but mighty team dedicated to supporting organizations in fully manifesting their missions, visions, and values. We are growing our team to better meet the capacity needed in this moment. We invite applicants who are interested in this role and interested in joining a rigorous team. Exempt, Full-Time, 40 hours/week Starting salary range from $95,000 – $115,000 Benefits Generous benefits package including 100% paid medical, dental, and vision as well as paid time off including holidays, sick time, vacation Vision Change Win staff mostly work remotely, with some in-person activity. This position may be required to travel for program work, in-person retreats, and meetings. This job will require regular work on a computer, including typing, reading a screen, video meetings, and audio calls, all in English. We are committed to ensuring an inclusive and accessible hiring process. If you require accommodations to fully participate in the application or interview process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Vision Change Win Consulting