Team Leader

Responsibilities Supervise and support team members and business operations. Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM. Conduct monthly inventory. Responsible for order approval. Assist ROM in resolving patient concerns at the center. Provide weekly oversight of calibrator calls. Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.). Responsible for site walk-throughs. Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay. Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility. Process co-pays and schedule patient appointments for assigned center. Coordinate provider referrals to assigned Specialist. Answer patient questions regarding their care and keep them informed of their status. Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed. Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider. Answer phone calls, collect and sort daily incoming and outgoing postal correspondence. Ensure reception is well maintained. Conduct courtesy call-backs for patient follow-up. Requirements Graduate of a Medical Assistant Program preferred 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required High school diploma or equivalent required 2+ years of Medical Assistant experience Knowledge of medical terminology strongly preferred One of the following certifications is required (or must obtain within 15 months of hire): ARMA- American Registry of Medical Assistants, CCMA- Certified Clinical Medical Assistant, CMA- Certified Medical Assistant, RMA- Registered Medical Assistant, NCMA- National Certified Medical Assistant, NRCMA – Nationally Registered Certified Medical Assistant Valid State Driver’s License. Basic Life Support (BLS) required at time of hire. Core Competencies Demonstrates expertise in patient registration, insurance verification, and point of care testing while effectively supervising team operations and driving key performance indicators. Proficient in managing inventory, coordinating patient care, and ensuring compliance with medical protocols. #J-18808-Ljbffr Jobtailor