Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Training & development
• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Join Our Team as a Full-Time Customer Service Representative!

Location: Holly Hill
Company: All Volusia and Flagler Heating and Air

Are you someone who enjoys helping others, thrives in a fast-paced environment, and values being part of a supportive team? If so, wed love to meet you! All Volusia and Flagler Heating and Air is seeking a Full-Time Customer Service Representative to be the friendly and professional first point of contact for our valued customers.
Were a family-owned and operated company committed to not just keeping homes comfortablebut also creating a workplace where our team feels supported, respected, and appreciated.

What Youll Do:

• Greet and assist customers over the phone with a warm, professional attitude
• Answer and manage inbound/outbound phone calls
• Schedule and confirm appointments
• Draft customer correspondences, contracts, and service documents
• Maintain organized filing and record-keeping systems
• Support the team with general administrative duties
• Participate in our Emergency After-Hours Dispatch Phone rotation (additional pay provided)

What Were Looking For:

• Positive, Supportive and Bright Personality
• Prior experience in customer service, administrative, or office support roles
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Detail-oriented with a proactive attitude
• Bilingual a plus (but not required)
• Comfortable using CRMs, Microsoft Office, Excel, QuickBooks, and general office software

Why Work With Us?

At All Volusia and Flagler Heating and Air, we believe our employees are our greatest asset. Thats why we foster a culture where work-life balance is prioritized, and every team memberfrom technicians to office staffis treated like family.

Were more than just a heating and air companywere a trusted Home Comfort Services provider, available day or night. Our team takes pride in providing clear communication, expert service, and peace of mind to every customer we serve.

Whether someone needs emergency service on a hot Florida night or a routine inspection before summer kicks in, our team is here to make their home comfortableand youll play a key role in making that happen.

Ready to Join a Company That Feels Like Home?

Apply today and become part of a company that values hard work, high standards, and a team-first mindset.