Manager Patient Access Services - Full Time

Responsibilities Manager of Patient Access Services is responsible for supervising and overseeing all registration duties to ensure accuracy of patient information, patient demographic information, insurance information, and that prior authorization requirements have been met. The manager monitors appropriate reports in accordance with pre-registration and scheduling processes to ensure timely scheduling, pre-registration, and insurance verification. The role includes cross-training employees to maximize efficiency, effectiveness, and versatility of the Patient Access Services Department, working closely with ancillary department members to improve process flow between PAS and other areas of the hospital. Employees may be required to float to the other facility within Southwest Health Rancho Springs and Inland Valley Hospital based on operational needs, with appropriate orientation and competency validation provided. Customer Service/Guest Relations – coordinating and integrating interdepartmental services, documenting all customer service responses and consistently identifying ways to improve customer service and feedback while reducing complaints. Participation – active member of Performance Improvement teams that contribute to organization planning and operations. Policy Development – develop and implement PAS policies and procedures and ensure they are in accordance with regulatory and other hospital wide policies. Flexibility/Adaptability – displays positive traits and qualities needed for a successful manager; has the ability to work with changes in the environment and participate as a team player. Initiative – takes responsibility for creating innovative programs and continuously strives to improve department services and organizational performance. Quality – ensures that services are provided in an effective and efficient manner, providing high quality of care to patients. This position is full time, onsite and oversees both facilities. Qualifications Minimum of five years experience in admitting and hospital billing/collections. 2-4 years in supervisory or management role in a hospital setting. Minimum Essential Education High School Diploma or equivalent. Bachelor’s degree in business or related field, preferred. Required Licensure / Certifications CPAM, CPAT, or applicable designation preferred. Essential Knowledge / Skills Admitting experience with expertise in rules and regulations related to admitting, medical terminology, in-depth knowledge of third party rules and regulations related to admission, billing and collections of account receivables. Ability to develop strategic plans, budgets, goals, and policies and procedures. Computer proficiency with PC applications, typing, office machines, organizational and communication skills. Benefits Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. #J-18808-Ljbffr Southwest Healthcare Rancho Springs Hospital