Business Analyst 3

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is currently hiring for Business Analyst with 8 years experience supporting the United States Postal Service (USPS) identifing business problems, gathers requirements, analyzes processes, and ensures technology solutions align with organizational goals. They act as the bridge between stakeholders and technical teams, producing documentation that guides development and reduces rework. This position will be a fully remote within the United States.

Responsibilities

Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Provides technical/functional expertise in identifying, evaluating, developing, and supporting systems. They have the business knowledge and perspective of a particular business and the IT needs of that customer. Requires knowledge of computer system capabilities, business processes, and work flows. May also be functional experts in financial, program control or logistical areas.

• Analyzes business and technical processes to formulate and develop new and modified business information processing systems.

• Interfaces between systems architects/programmers and users located in a specialized area to ensure that information technology designs meet the needs of the end users within an organization.

• Documents product/service requirements and develops test procedures to ensure user requests are carried out.

• Interacts with testing requirements to ensure traceability and test coverage.

• Requires general-logic knowledge of system capabilities without necessarily the ability to program.

Qualifications

Bachlors degree from an accredited College/University in the applicable field of services is preferred.

NOTE: If resource does not have a relevant college degree, an additional 4 years of relevant work experience is required.

Required Skills and Experience

• Clearance Required: suitability/Public Trust

• 8 years experience

Preferred Skills and Experience

Required Skills

• Requirements Gathering — Conduct stakeholder interviews, workshops, and process observations to elicit business needs.

• Documentation — Create user stories, acceptance criteria, functional specifications, process flows, and data mapping documents. Maintains system protocols by writing and updating procedures. Provides direction to the development and testing cycles.

• Process Analysis — Analyze current-state workflows, identify gaps, and propose improvements. Analyze, review, and accept the Business Needs Statements BNS, Epics, Features, and User Stories Stakeholder Communication — Facilitate meetings, manage expectations, and communicate project status across business and technical audiences.

• Solution Validation — Support user acceptance testing and verify that delivered solutions meet documented requirements.

• Data & Reporting — Create dashboards, perform data analysis, and identify automation opportunities.

• Test Planning — Review requirements and design comprehensive test plans and test cases.

• Manual & Automated Testing — Execute functional, regression, integration, system, and UAT tests; run automated scripts when applicable.

• Defect Management — Identify, document, and track defects using tools like ALM/VersionOne

• Regression & Verification — Validate fixes and ensure resolved defects meet acceptance criteria.

· Exploratory Testing — Identify edge cases and unexpected behaviors beyond scripted tests.

• Strong analytical thinking - documentation skills, and process mapping expertise. Ability to translate business needs into clear technical specifications.

• Cross‑Functional Collaboration — Work with developers to reproduce issues and provide quality insights.

• Clear communication, attention to detail, and strong analytical skills.

Knowledge with the following qualifications

• Knowledge/experience with Agile Methodologies

• As Scrum Master backup, assist with Agile ceremonies and release management

• Strong understanding of testing principles, methodologies, and SDLC/Agile.

• Experience with test management and defect tracking systems tools (ALM VersionOne)

• Able to present and communicate at all levels within an organization

• Demonstrated forward thinking skills - Ability to lead as a Critical Incident Manager to restore production applications impacting events. Able to manage multiple IT projects simultaneously.

• Basic SQL knowledge and familiarity with API testing tools like Postman.

Working knowledge (8+ years’ experience) of one of more of the following qualifications:

• Able to present and communication at all levels within an organization Working knowledge of Java, UNIX, and SQL using Oracle DB

• Able to present and communication at all levels within an organization Prior Management Leadership Experience

Posted Salary Range

USD $81,850.00 - USD $120,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.