Account Servicing Specialist (Nov 19 Start Date)

Job Description

Job Description

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As an Account Servicing Specialist, you will play a central role in driving high-accuracy data management, operational reconciliation, and key account servicing. We are looking for a data-driven problem solver to own critical back-office operations, ensure seamless file and payment processing, and help maintain high reporting standards in a dynamic, fast-paced environment. Your core focus will be eliminating data defects, resolving inventory and account discrepancies, and delivering exceptional support to both internal and external stakeholders.

What You'll Do:

• Own the accuracy and execution of data entry, account updates, and essential administrative workflows across multiple software interfaces.

• Analyze client reports and source documents to identify data defects, resolve file processing errors, and manage inventory balances.

• Process payments accurately and efficiently, maintaining a target error rate below 1%.

• Manage and triage department communications, client correspondence, reports, and priority leadership requests.

• Safeguard and process highly sensitive, confidential client and account information in accordance with operational policies.

• Perform internal audit procedures and routine reconciliations to ensure continuous compliance and operational integrity.

• Deliver fast, accurate, and compliant responses to internal and external client requests.

Who You Are:

• Experienced Operational Professional: You bring 2+ years of experience in a dynamic back-office, accounts receivable, or multi-faceted operational environment.

• Reconciliation & Data Expert: You are deeply familiar with reconciliation processes (in accounting, banking, healthcare, or back-office settings) and feel confident conducting data analysis and reporting.

• Systems & Excel Savvy: You have strong Microsoft Excel skills, proficiency in Google applications, and the ability to comfortably navigate multiple software systems simultaneously.

• Meticulous & Systematic: You bring exceptional attention to detail, strong organizational habits, and a track record of prioritizing deliverables to hit tight deadlines.

• Strong Communicator & Collaborator: You possess excellent verbal and written communication skills, thrive in a team-based setting, and maintain high standards of professionalism.

• Education: High School Diploma or GED required 

For U.S.-based hires, the pay rate for this role ranges from $20-$23 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location, as well as other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:

• U.S. Geo Tier 3 (i.e.,   Kansas City, Jacksonville, Indianapolis) 

We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth, especially for those with collections experience. What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.