Campus Hospitality Concierge

Concierge Position at Unum

This position serves as a primary point of contact for employees and guests, delivering a high-quality, service-oriented experience across the Atlanta campus. The role is responsible for providing on-site administrative and hospitality support. The Concierge partners with internal teams and service providers to support day-to-day operations, including but not limited to meeting space management and workplace hospitality services. This role helps ensure a seamless, responsive, and professional campus experience for all employees and their guests.

Principal Duties & Responsibilities

• Serve as a highly visible, on-site presence and primary point of contact for employees and guests
• Deliver a welcoming, professional, and service-oriented experience across the campus
• Provide responsive, on-demand support by addressing employee and guest needs, questions, and service requests
• Triage requests and connect individuals with appropriate teams or resources
• Provide first-line technical support for common workplace and meeting-related issues, using standard procedures, checklists, and knowledge-based resources, including troubleshooting day-to-day login/access issues (within assigned scope), audio/video connection problems, basic hardware connectivity, peripheral setup, and routine device restarts.
• Serve as a backup resource for managing global conference room scheduling, ensuring accuracy and adherence to established processes
• Support resolution of scheduling conflicts, booking issues, and system-related challenges
• Assist with maintaining scheduling tools and ensuring meeting details are accurate and up to date
• Oversee day-to-day readiness of meeting spaces, ensuring rooms are clean, functional, and aligned with meeting and event requirements
• Conduct routine checks of meeting spaces to confirm setups, technology readiness, and overall presentation
• Coordinate with Onsite Management, Facilities, AV, and other partners to address campus issues and maintain a high standard of space quality
• Monitor meeting spaces throughout the day and coordinate resets between meetings to support seamless transitions
• Ensuring the office remains clean and orderly by performing regular checks of janitorial, repairs/maintenance, and addressing deficiencies through appropriate channels
• Support coordination of onsite meetings, employee programs, and campus events
• Execute event setup and day-of support in partnership with catering, facilities, building management and AV
• Ensure meeting space setup aligns with event requirements and stakeholder expectations
• Troubleshoot common and low-complexity A/V or meeting-technology issues using documented procedures (e.g., cable/input selection, volume/output settings, device restarts/pairing steps).
• Support day-to-day hospitality operations to ensure a seamless meeting and workplace experience
• Assist with ordering, organizing, and maintaining campus supplies
• Provide administrative support related to parking, campus communication, scheduling, coordination, and service delivery
• Collaborate with internal teams (Building Management, Facilities, AV, Catering, Security, Corporate Communications) to support campus activities
• Communicate clearly with stakeholders to confirm logistics, expectations, and service needs
• Assist in coordinating any onsite company events including confirmation of set up and take downs and that cleanup is completed
• Respond to and resolve service issues, last-minute requests, and adjustments with professionalism and urgency
• Escalate issues appropriately to ensure timely resolution and a positive customer experience
• Provide occasional support outside standard business hours for meetings and events
• Support team coverage needs, including backup support for scheduling and other key responsibilities

Job Specifications

• Associate or bachelor's degree in hospitality, business, communications, or related field (or equivalent experience)
• 24 years of experience in hospitality, customer service, workplace services, or a related field
• Experience providing front-line, customer-facing support in a professional environment
• Basic technology aptitude and first line-line troubleshooting capabilities
• Strong customer-service mindset with the ability to deliver responsive, on-demand support in a fast-paced setting
• Excellent organizational and time management skills with strong attention to detail
• Ability to manage multiple priorities in a fast paced, customer focused environment and adapt to changing needs with a high level of professionalism
• Maintain strong attention to detail across scheduling, logistics, and service delivery
• Strong written and verbal communication skills, with the ability to interact effectively with employees, guests, and partners at all levels
• Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word)
• Ability to learn and navigate workplace systems (e.g., scheduling or event management platforms)
• Demonstrated problem-solving skills with the ability to respond to service issues in real time
• Team-oriented mindset with the ability to collaborate effectively across functions
• In office expectations of 4-5 days per week.

Preferred

• Experience supporting meetings, event, or conference center operations
• Familiarity with conference room scheduling or workplace management systems (e.g., EMS or similar platforms)
• Experience working in a corporate or campus environment
• Exposure to coordinating vendors or service partners (e.g., catering, AV, facilities)
• Interest in hospitality, workplace experience, or event planning as a career path