Bell/Door Person

Job Description

Job Description

Bell/Door Person

Hotel Phoenix at Centennial Yards – Atlanta, GA

Company Overview

Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to

delivering authentic hospitality and creating an environment where both guests and

associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a

workplace culture built on collaboration, integrity, and growth.

Position Purpose

We are seeking a warm, attentive, and service-oriented Bell/Door Person to welcome

guests and provide seamless assistance throughout their arrival and departure. This role

plays a vital part in creating the first and last impression of Hotel Phoenix, ensuring every

guest feels valued from the moment they arrive.

Key Responsibilities

• Greet guests with professionalism and enthusiasm upon arrival and departure.

• Assist with luggage handling, transportation coordination, and directions.

• Maintain lobby cleanliness and readiness, always anticipating guest needs.

• Coordinating (Aligning) with Front Desk and Concierge to ensure smooth guest

flow.

• Uphold hotel security standards while providing discreet and courteous service.

• To be knowledgeable and informed about the introduction of products.

• To have an understanding of the Hotel’s Vision & Mission statement as

communicated to the team

Requirements

• Prior experience in a hotel front services role preferred.

• Excellent customer service and communication skills.

• Professional appearance and demeanor.

• Ability to lift and transport guest luggage.

• Availability to work flexible hours, including weekends and holidays.