Unit Manager - Benefits Contact Center - Remote

Symetra is seeking an experienced, people‑focused Unit Manager to lead a contact center team within our Workforce Benefits organization. This role is ideal for a leader who enjoys coaching others, driving performance through engagement, and creating a positive customer and employee experience.About the roleThis is the first level of two within the Unit Manager job family. You will lead and develop a team of approximately 13+ customer service professionals , supporting supplemental health products such as critical illness, hospital indemnity, wellness, and/or accident.You’ll be responsible for balancing people leadership, operational excellence, and customer outcomes , ensuring individual and team performance standards are consistently met.What You Will DoCoach, develop, and support team members through regular feedback, performance conversations, and career development opportunitiesSet clear expectations and hold team members accountable to quality, productivity, and service standardsOversee onboarding, training, and ongoing skill development; make effective staffing and scheduling decisionsManage daily workflow to meet Service Level Agreements (SLAs), recommending adjustments to staffing or processes as neededInspire and motivate team members through inclusive leadership, recognition, and celebration of successAddress and resolve customer or partner issues and escalations, ensuring timely and effective resolutionEnsure compliance with legal, regulatory, and internal operational standardsCommunicate unit, department, and company priorities to support understanding and alignmentContribute to continuous improvement by identifying process enhancements and supporting change initiativesMaintain required documentation, reporting, and administrative activities in accordance with company policiesSupport special projects and additional responsibilities as business needs evolve.Why Work at SymetraHere’s what some of our employees have to say about why they work at Symetra:"Everyone that works here wants to be here and enjoys their job here. We work as a team and are definitely swift to serve our customers as well as EE's!!" - Julie M., Regional Manager“I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit ManagerWhat we offer youBenefits and PerksWe don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.Flexible full-time or hybrid telecommuting arrangementsPlan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%Paid time away including vacation and sick time, flex days and ten paid holidaysGive back to your community and double your impact through our company matchingWant more details? Check out our Symetra Benefits OverviewCompensationSalary Range: $66,100 - $110,100 plus eligibility for annual bonus programWho You AreHigh school diploma required; college degree preferred2–3 years of people ‑ management experience, ideally in a customer service or benefits ‑ related environmentStrong customer ‑ centric mindset with an understanding of service operations and performance metricsEffective communicator with the ability to coach, influence, and resolve conflictProven leadership and people ‑ development skills; able to motivate and support diverse team membersOrganized and detail ‑ oriented, with the ability to manage multiple priorities in a fast ‑ paced environmentComfortable maintaining composure and making sound decisions in high ‑ pressure situationsFlexible schedule, with availability to work until 7:00 PM CST as neededWillingness to travel occasionally for training or business needs.Travel:Required Training & Professional DevelopmentAll newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.Reasonable AccommodationsSymetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.We empower inclusionAt Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.Creating a world where more people have access to financial freedomSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.For more information about our careers visit: AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.Please review Symetra's Remote Network Minimum Requirements:As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.Identity VerificationSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.Failure to comply with verification procedures may result in:Disqualification from the recruitment processWithdrawal of a job offerTermination of employment and other criminal and/or civil remedies, if fraud is discovered #J-18808-Ljbffr Symetra