Patient Care Coordinator

Job Description

Are you looking for a dynamic career that combines medical hospitality, creative retail, and community health? We are seeking a versatile Boutique & Patient Care Coordinator to be the operational heartbeat of our center.

Company Description

Healthy Horizons is a Silicon Valley–based leader in corporate lactation programs, helping employers support working parents with comprehensive, best-in-class services. The company partners with organizations across North America, from Fortune 100 enterprises to start-ups, to design and maintain workplace lactation rooms and related programs.

At our Breastfeeding Centers Healthy Horizons offers hospital-grade and personal pumps, lactation and parenting supplies, and one-on-one consultations with International Board Certified Lactation Consultants and parenting experts. Its services also include classes, support groups, curated baby gifts, two Bay Area boutiques, and an online store focused on breastfeeding, pumping, and baby products. Everything the company provides is designed to make the transition to parenthood and return to work smoother and more sustainable.

Role Description

The Boutique & Patient Care Coordinator will be the primary point of contact at our Breastfeeding Centers for patients and clients, handling incoming calls, emails, and messages with professional and empathetic communication. You will independently run our physical center’s front office and boutique in Burlingame, CA (with minimal daily oversight), with some days in the field servicing our corporate client sites.

Day-to-day responsibilities include:

• Manage our retail storefront using Shopify POS, assisting moms with breastfeeding supplies and baby gear. You will receive 6 to 8 weeks of comprehensive, on-site training to master our front-office systems
• Bring creative energy to the shop by designing seasonal and holiday window displays and refreshing floor merchandise.
• Track stock levels, assist with ordering, and manage our breast pump and scale rental contracts.
• Greet tired or overwhelmed new parents with warmth, empathy, and a calm presence over the phone, via email, and at our front door.
• Utilize your front-office knowledge to verify medical insurance benefits for incoming patients and securely fax clinical reports to referring pediatricians and physicians.
• Schedule and confirm appointments, update patient records, verify information, and coordinate care with lactation consultants and other team members.
• Support patients by providing clear information on services, helping them navigate available programs and resources, and escalating concerns when needed.
• Assist with follow-up communications, documentation, and administrative tasks to ensure smooth, patient-centered operations.
• This role will include Corporate Lactation Room Technician (Field Work). Where you will drive to corporate client sites to service their lactation rooms. Training will be provided.

Hours, Pay, and Benefits

Hourly part-time position working 15 to 29 hours a week in-person in Burlingame, CA and at various client sites. You will work Wednesday through Saturday . The ability to be flexible and fill in for staff is required, in addition to your assigned days. Must be able to travel 25% of the time. Trips range from local driving trips, to flying out of state. Salary range is $25 to $34 per hour. Benefits include matching 401k, reimbursement to become a Certified Lactation Educator (CLE), additional educational reimbursement to support your ongoing professional development, travel reimbursement per our company expense policy, and Paid Time Off.

Qualifications

• Must be reliable, organized, professional, and detail-oriented.
• 2+ years of experience working in a medical front office role, a Medical Assistant (MA), Patient Coordinator, Front Desk Coordinator or related role.
• Bachelor's Degree in a healthcare field or related field is preferred.
• Proficient in Google Suite, POS system (Shopify preferred), and the ability to learn other software.
• Appointment scheduling and calendar management skills, including confirming, rescheduling, and following up on patient appointments.
• Strong phone etiquette and communication skills, with the ability to handle sensitive conversations in a calm, respectful manner.
• Must understand basic clinical workflows and insurance verification. Working knowledge of medical terminology and patient care practices, preferably related to lactation, maternal health, pediatrics, or family care.
• Demonstrated commitment to inclusive, culturally sensitive, and nonjudgmental support for diverse families and caregivers.
• Self-directed, open to learning/asking questions, and interested in continuous improvement.
• Driver’s license, reliable transportation, and the ability to drive for several hours.
• Ability to walk several miles a day.
• Ability to lift 30 pounds.

Drug test required.