IT System & Network Administrator

IT Systems & Network Administrator

The IT Systems & Network Administrator is responsible for the administration, support, and maintenance of the college's IT infrastructure, including servers, networks, hardware, software, and user systems. This role provides both Tier 1 and Tier 2 support, contributes to long-term planning and project implementation, and ensures the security and reliability of campus-wide technology systems.

Essential duties and responsibilities include administering and maintaining LAN/WAN networks, wireless systems, servers, access points, and endpoint devices; deploying, configuring, and monitoring servers, storage systems, and network devices to ensure availability and performance; managing and maintaining Active Directory, group policies, DNS, DHCP, and related services; providing Tier 1 and Tier 2 technical support to end users and resolving escalated issues; maintaining and troubleshooting user accounts, system permissions, shared resources, and email accounts; ensuring that IT security practices are consistently followed across all systems, networks, and cloud services; tracking and maintaining IT assets, including computers, laptops, printers, and network equipment; researching and recommending hardware/software upgrades, standardization, and technology improvements; maintaining accurate documentation for network architecture, system configurations, and license compliance; participating in IT planning, purchasing, and budgeting in coordination with the IT team; assisting in administering VoIP systems, surveillance cameras, and cloud-based platforms (e.g., LMS, email); collaborating on special projects as assigned by the IT Manager or Analyst; providing weekly system performance reports and participating in IT policy/procedure development; staying up to date with industry trends through forums, training, and peer networking; supporting Iñupiaq cultural integration and engaging respectfully in a multicultural work environment; working on specialized projects as required; complying with College policies, procedures, and administrative directives, as well as state, federal, and local laws, regulations, and ordinances; and performing other related duties as required.

Knowledge/skills/abilities include strong understanding of Windows Server environments (2019, 2022, and current), Active Directory, Group Policy, DNS, DHCP, and file/print services; in-depth knowledge of LAN/WAN infrastructure, TCP/IP, firewalls, switches (Juniper/Cisco), routing protocols, and network troubleshooting; understanding of cybersecurity principles, including user access control, network security, antivirus/malware defense, and system auditing; familiarity with cloud platforms such as Microsoft 365, Azure, or Google Workspace; experience using tools for network monitoring, alerting, performance tracking, and diagnostics; knowledge of imaging, patching, remote software installation, and maintaining inventory; understanding of support ticket workflows, user troubleshooting, and service documentation; strong interpersonal, oral, and written communication skills; ability to work independently and as part of a team; demonstrated ability to interact effectively in a multicultural environment; ability to pass a pre-employment background check; demonstrated knowledge in one or more of the following areas: post-secondary educational systems, North Slope Borough [NSB] institutions and organizations; Iñupiat culture, language, values, and traditions; ability to interpret and represent North Slope community values, customs, and beliefs for the College; ability to interpret and represent College actions and western institutions to the North Slope community; and ability to support Iḷisaġvik College's mission.

Education/certificates/experience required include an associate's degree in Information Technology or related field, 2+ years of experience with Windows Server administration, network troubleshooting, and systems support, experience with Active Directory, DHCP, DNS, VoIP, and network protocols (TCP/IP, SMTP, etc.), and familiarity with system monitoring, backups, security, and endpoint management.

Education/certificates/training preferred include a bachelor's degree in Information Technology or a related field, 3–5 years of IT experience in an educational or enterprise setting, industry certifications: CompTIA Network+, Security+, MCSA, CCNA, or equivalent, experience with Juniper switches, Windows Server 2019-2025, virtualization, and cloud platforms, and a valid driver's license.

Physical requirements include sitting, standing, walking, using hands to finger, handle or feel objects, tools, controls, and reach with hands and arms; stooping, kneeling, crouching, or crawling and talking and hearing; climbing or balancing, and may occasionally drive a vehicle; lifting and/or moving up to 40 pounds; and specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Environmental conditions include working indoors with a usually moderate noise level in the work environment.

Benefits include leave - 16 paid holidays and up to 36 days of paid leave; retirement - Ilisagvik College is a public employer whose employees contribute to the State of Alaska, Public Employees Retirement System; health insurance - Ilisagvik College is self-insured and Meritain Health is the health insurance third party administrator. Ilisagvik College offers health insurance to our employees with a no cost premium, and $50/pay period for each additional dependent and a low cost annual deductible of $200 for employee only and $600 for family; life insurance - Ilisagvik College offers Life Insurance and Accidental Death & Dismemberment coverage through Guardian Life to employees at no cost to the employee in the amount of $100,000/per benefit; and additional supplemental or voluntary retirement, life insurance, disability benefits offered.