Salesforce Business Analyst

Job SummaryNewberry Group is seeking skilled Salesforce Business Analysts to support the analysis, documentation, and validation of business and system requirements for Salesforce implementations and enhancements at the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). This role works closely with senior analysts, developers, and stakeholders to ensure business needs are accurately captured and translated into functional solutions. This role also applies foundational analytical and technical knowledge to support system development, testing, and process improvement activities under general supervision.LocationThis is a full-time Remote/Telecommute role. The applicant must be a U.S. citizen, reside in the United States and able to obtain a Public Trust clearance.Salary$75,000 to $85,000 annually with full benefitsDuration7-Month Position, Possible Extension. Full-time benefits available.Responsibilities and DutiesAssist in gathering and documenting business and functional requirements through stakeholder interviews, workshops, and analysisSupport development of user stories, acceptance criteria, and functional specificationsMaintain requirements traceability and documentation repositoriesAssist in translating business needs into Salesforce configurations under guidanceSupport Salesforce implementations (e.g., Sales Cloud, Service Cloud) and document configurations, workflows, and business rulesParticipate in meetings with stakeholders and technical teams; capture notes, action items, and follow-upsSupport communication and coordination between stakeholders and delivery teamsParticipate in Agile ceremonies and assist with backlog management and task trackingEnsure requirements are clearly documented and ready for developmentAssist in creating test cases and scenarios and support system and user acceptance testing (UAT)Document defects and support tracking through resolutionDevelop and maintain process flows, requirement documents, user guides, and other documentationSupport preparation of reports, presentations, and status updatesEnsure documentation complies with organizational and federal standardsIdentify opportunities for process improvement and support implementation effortsParticipate in lessons learned and continuous improvement initiativesBasic Qualifications and Skills RequiredBachelor's degree in Business Administration, Information Systems, Computer Science, or related field (or equivalent experience per GSA guidelines)3+ years of experience in business analysis, IT support, or a related fieldUnderstanding of business analysis principles and software development lifecycle (SDLC)Knowledge of business analysis techniques and documentation practicesFamiliarity with Agile methodologies (Scrum, Kanban)Basic understanding of Salesforce platform concepts and navigationProficiency with requirements tracking tools (e.g., Jira, Azure DevOps)Proficiency with Microsoft Office or similar productivity toolsStrong organizational, analytical, and communication skillsAbility to manage time effectively and work in a dynamic environmentStrong attention to detail and willingness to learnPreferred QualificationsSalesforce Administrator certification or currently pursuing certificationFamiliarity with process modeling tools (e.g., Visio, Lucidchart)Experience supporting federal programs or contractsExperience working in Agile, hybrid, or distributed team environmentsWho We Are…Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide.The strength of our company is a direct reflection of our highly skilled and talented workforce.Benefits and Perksmedical coverage with three plan optionsdental and vision coveragepersonal time offpaid holidayspaid parental leavetelecommuting if availableretirement savings accounts (Pre-Tax and Roth)flexible and dependent care savings accountslife insurancelong and short-term disability coveragetuition and training reimbursementemployee assistance programand moreThe Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans.J-18808-Ljbffr The Newberry Group