Director of Parking and Transportation

Position Overview: The Director of Parking and Transportation is a dedicated student services professional responsible for providing exceptional customer service to students and the Merrimack community. The Director of Parking and Transportation will oversee assignments, communications, scheduling and efficient practices of all parking and transportation matters. The Director will play an integral role in Mack Force Student Central Support and the Division of Career & Experiential Learning by assisting and educating students, staff, faculty and members of the Merrimack community with the navigation of administrative processes related to parking, transportation and serve as a resource or guide to all other offices across the campus. They will provide convenient and thorough support and care through a variety of service channels including walk-in, phone, email, chat, and virtual meetings at the Mack Force Central Help Desk. They will work with students, parents, faculty, and staff to solve problems related to systems, policies, or procedures, and assist with institutional logistics that overlap a variety of administrative areas. This position supports cooperative cross-functional, cross-campus communications, and dialogue by maintaining a close working relationship with all campus offices. This position may include some evening, holiday and weekend hours to support major college events or operational needs. The position will report directly to the Senior Assistant Dean of Student Experience and Academic Engagement. Primary Responsibilities * Serve as the primary point of contact at the Mack Force Central desk for parking and transportation * Coordinate and implement parking assignments of residents, commuters and faculty/staff * Work with conference and events, student life and admission to coordinate special event parking * In coordination with the Stevens Service Learning Center and Athletics, oversee the master campus van schedule including * Gold Line, Gold Line Express, Blue Line, Field Trips, Logan Express shuttle, On Request Shuttle, 305 North Main, and coordinate with other campus partnerships. * Manage the EMS system for van reservations, collaborating with the Stevens Service Learning Center and Athletics, Admission, OSI and academic departments. * Coordinate van maintenance with facilities * Prepare, write and edit correspondence regarding parking information including lot closures, restrictions or safety reminders. * Provide service to students and families regarding Merrimack College administrative policies and procedures and assist them in accessing information and related services using student systems and technology * Make appropriate referrals to students and families to college services in academic advising, career advising, academic support, information technology, and student life which supports student connections to the campus. * Solve problems related to systems, policies or procedures that overlap a variety of administrative areas that are dynamic and interconnected. * Audit and edit the Merrimack College website to reflect consistent and correct calendars, information and procedures. * Other duties as required or needed for the MackForce Student Central to be successful. Qualifications and Skills * The candidate must possess a valid drivers license. * Ability to manage multiple priorities and complex responsibilities in a fast-paced, dynamic environment, with strong organizational and project management skills and attention to detail. * Excellent verbal and written communication skills, with the ability to engage a wide variety of audiences using tact, diplomacy, patience, and professionalism, even in challenging situations. * Strong interpersonal skills, discretion, and resourcefulness to work effectively with students, families, the public, and colleagues across departments and institutions. * Demonstrated customer service skills, including active listening, anticipating needs, and responding thoughtfully and courteously. * Ability to build and maintain long-term relationships with students, faculty, and administrative staff across campus. * Capacity to research, interpret, and clearly explain policies, procedures, and institutional guidelines. * Cross-cultural competence and ability to communicate effectively with individuals from different backgrounds. * Flexibility to work varied schedules, including occasional evenings, weekends, and holidays. Bachelor's degree required with 2-5-3 years professional experience in a busy service-oriented office and/or related customer service experience. Application Materials Should Include: * Resume or CV * Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. This position is subject to the successful completion of a criminal background check. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.