Full Time- Behavioral Health Medical Receptionist Needed!

Job Description

Job Description

Join Our Team as a Medical Receptionist at MATClinics!

Who We Are & Why Join Our Team

MATClinics specializes in helping individuals overcome addiction, including opioid, alcohol, and stimulant use disorders. We integrate medication-assisted treatment (MAT) with comprehensive behavioral healthcare, mental health therapy, psychiatry, and ongoing support services to effectively manage substance use disorders and treat the whole person.

• Our Vision: To guide each patient on a personalized recovery journey, addressing their physical, emotional, and daily needs.

• Our Mission: To integrate medication-assisted treatment with comprehensive behavioral healthcare and ongoing support services to effectively manage substance use disorders.

What’s In It For You? (Compensation & Benefits)

• Competitive Pay: Starting pay is competitive. Range is $19.00-$21.00/hr

• Comprehensive Health & Retirement:

  • 401(k) with a 4% Safe Harbor match.

  • Health insurance plans for individuals and families.

  • Voluntary Short-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) insurance.

  • Personal Leave

  • Sick and Safe Leave

  • Paid Holidays

• Schedule: Tuesday: 12pm-8pm, Wednesday: 8am-4pm, Thursday:8am-4pm, Friday: 8am-4pm, Saturday: 8am-3pm

The Reality of the Role (What to Expect)

We believe in being transparent, this is not a traditional front desk position. At MATClinics, you are the first impression of our organization and the central hub that keeps the clinic running. You'll balance patient service, administrative responsibilities, technology, and operational support in a fast-paced addiction medicine practice. Every day is different, and you'll often be juggling multiple priorities at once.

You will:

• Welcome patients with professionalism and compassion while managing check-in, intake paperwork, insurance cards, demographic updates, and patient flow throughout the day.

• Answer a high volume of phone calls, schedule appointments, respond to patient questions, and help ensure patients receive timely care.

• Verify insurance eligibility, explain financial responsibilities, collect copays, and accurately process patient payments.

• Support providers by entering electronic prescriptions into the EHR pending queue, preparing patient resources, and assisting with other administrative tasks that keep patient care moving efficiently.

• Work comfortably with technology, including electronic health records, scheduling systems, digital communication platforms, and other software used throughout the organization.

• Travel between our clinic locations as needed to help support staffing and patient care.

• Maintain an all-hands-on-deck mentality. Depending on the needs of the clinic, this may include assisting the clinical team with urine drug screen collections in high-volume offices, responding to important company communications, and helping keep both administrative and clinical spaces clean, organized, and welcoming.

This role is ideal for someone who enjoys staying busy, solving problems, and helping people. If you're looking for a quiet front desk position where you primarily answer phones and greet patients, this probably isn't the right fit. If you thrive in a fast-paced environment, enjoy learning new technology, and take pride in keeping a clinic running smoothly while making patients feel cared for, you'll likely be successful at MATClinics.

What You Bring

• Education: High school diploma or GED required.

• Customer Service: A warm, professional, and patient-centered approach both in person and over the phone.

• Technology Skills: Comfortable learning and using electronic health records (EHR), scheduling software, insurance portals, and other digital tools.

• Attention to Detail: Accurate with patient registration, insurance verification, payment collection, documentation, and administrative processes.

• Adaptability: Able to multitask, prioritize competing demands, and remain calm in a fast-paced clinical environment.

• Communication: Strong interpersonal skills with the ability to communicate effectively with patients, providers, insurance companies, and teammates.

• Teamwork: Willing to jump in wherever needed to support patients, coworkers, and clinic operations.

Ready to Make a Difference?

Apply today to become a part of our community at MATClinics and contribute to our mission of providing high-quality addiction recovery services. Visit our careers page to apply!

MATClinics is an Equal Opportunity Employer committed to diversity and inclusion. This position requires the access, use, and disclosure of protected health information (PHI) in accordance with HIPAA regulations and company policy. All staff are expected to uphold the mission, vision, and core values of MATClinics.

Check us out here!

Tuesday: 12pm-8pm
Wednesday: 8am-4pm
Thursday:8am-4pm
Friday: 8am-4pm
Saturday: 8am-3pm