Collections Specialist

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia . This position will be responsible for performing a variety of routine credit and collection duties in accordance with standard procedures to aid in the collection of delinquent accounts.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will maintain customer records, utilize collection software, verify data, contact customers and Carpenter Co. personnel, and resolve routine problems.

Your additional responsibilities as the Collections Specialist will include:

• Contacts customers to arrange for the payment of past due balances and, as necessary, elevating the customer contact to a decision maker with the authority to release funds for payment and documents status of collection efforts for the Furniture division.
• Follows the collection strategies as determined by the Director of Credit.
• Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collections efforts.
• Inquiries by telephone and in writing to customer, salespeople, and/or North American Carpenter locations to resolve past due balances.
• Responds to requests from customer, salespeople, and/or North American Carpenter locations to assist in resolution of past due balances.
• Resolves collectable chargebacks.
• Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.
• Ensures strict confidentiality of customer financial records.
• Prepares and recommends accounts to place with outside collection agencies.
• Mail/fax/emails copies of requested invoices, credits, or proof of deliveries to customers.
• Backup credit cards and check by fax processing.
• Assist the Credit Manager and Director of Credit with special projects and other duties as needed.
• Releases orders in a timely manner.

Skills/ Requirements

• High School Diploma or GED
• 1+ years of commercial credit and collections experience, preferred
• Excellent written and oral communication skills to interact professionally with customers and individuals at all levels of the organization
• Strong attention to detail
• Experience with MS Word and Excel
• Strong negotiating experience is preferred
• Ability to prioritize

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.