HVAC Scheduler/Dispatcher

Job Responsibilities Receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures the schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with them to resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to align technicians to the appropriate customer and service needs. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow‑up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Ensures technicians are provided with daily schedules. Maintains consistent communication with assigned technicians. Follows up on activities to ensure completion in an established timeframe. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service Visits – on time. Parts ordering/PO creation support. Start‑up support. Customer PO confirmation. WIP Management. Reconciles exceptions (SIR and AP). Attends weekly planning/scheduling meetings. Assists with monitoring of time and expense reporting submission. Reviews and corrects unassociated time for timesheets for technicians. Performs other duties and administrative activities as assigned. Qualifications High school diploma or equivalent (required). Ability to perform work independently with solid organizational and attention‑to‑detail skills. Strong interpersonal skills to communicate effectively with internal and external clients. Ability to handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. Capacity to prioritize work activities based on financial impact to desired business goals. Ability to influence diverse teams to accomplish tasks and goals. Two to five years of service industry experience and/or service scheduling (preferred). Associate degree (preferred). Experience and/or basic project accounting or costing principles (preferred). Compensation Hiring hourly range: $22‑29 (Hourly rate determined by education, experience, knowledge, skills, and abilities). Benefits This position includes a competitive benefits package. Equal Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. #J-18808-Ljbffr