Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency in 2007 and currently lead a team of five. I've been in the insurance industry for more than 30 years, beginning my career at just 16 years old. Before becoming an agent, I worked as an auto claims adjuster, where I learned the value of helping customers prepare before they ever experience a loss. 

I graduated from Kennesaw State University and enjoy spending time with my teenage son and our two dogs hiking, running, participating in 10Ks and marathons, and living a healthy lifestyle. Giving back is important to our agency. Each year, we proudly partner with Toys for Tots as a local drop-off location and enjoy supporting our community whenever we can.

Our agency offers a wellness program that includes a Crunch Fitness membership for you and a guest, licensing reimbursement, ongoing training, and opportunities for career advancement. We believe in investing in our team and supporting both personal and professional growth.

Our culture is collaborative, supportive, and focused on helping one another succeed. I'm looking for someone with a great attitude, a strong work ethic, and a dependable, team-first mindset. If you're motivated to learn, enjoy helping people, and want to grow with a supportive agency, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Maria Bailey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.