Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I attended North Cobb High School and earned my marketing degree from West Georgia College. I’ve been married to my wife Debbie for 27 years, and we have three daughters who keep us busy with activities—especially softball games. Our family loves spending time outdoors, whether that’s camping, hiking, horseback riding, or enjoying time at the lake. We also have a nearby farm where we ride ATVs, and I’m an avid hunter who especially enjoys off-roading in my CJ7 Jeep. I also serve on the board for Fellowship of Christian Athletes and enjoy cheering on the Georgia Bulldogs whenever I can.

Our agency is a small but close-knit team of five, and that strong sense of family carries into our office culture. We work together, support each other, and rely on teamwork to create a positive and productive environment.

For our team, we offer a Simple IRA retirement plan and reimbursement for licensing costs to support your professional growth. We also provide hands-on training and strong support from both leadership and fellow team members. Everyone in the office plays a role in helping new hires learn our systems, build confidence, and succeed in their role.

We’re looking for someone who enjoys being part of a team, is eager to learn, and wants to grow in a supportive environment where everyone works together to help each other succeed. If that sounds like a good fit for you, we’d love to connect.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jason Davidson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.