FAMILY SERVICE WORKER

Linn County is committed to creating a Customer-Centered Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public! Why work at Linn County? Competitive wages with annual pay increases & annual cost of living increase (depending on budget) Access to medical, dental, vision, short & long term disability, and supplemental life insurance Iowa Public Employee's Retirement Pension Plan (IPERS) Wellness program offering credit on insurance premiums to eligible employees Free on-site fitness centers 12 paid holidays per year Training & professional development opportunities Hourly Wage: $21.09 About the role: Provides participants with helpful, professional support in understanding and fulfilling their parenting responsibilities and assuring that all family members are physically safe, healthy, and emotionally secure. Engages parents in specific learning activities related to basic parenting skills, positive interactions with their children, money management, family nutrition and family stabilization These activities will be determined at the time of the family assessment and will be incorporated into individual family plans, when used. Performs specific activities related to parent/child supervised visitation or exchange, by modeling respectful interaction and intervening when necessary. These activities will be determined at the time of assessment and will be incorporated in each individual visitation plan. Provides supervised visitation sessions or exchanges in a safe, supportive and respectful environment for families who have been affected by Domestic Violence. Documents activities and observations for client’s case record appropriately and legibly in accordance with the case plan. Turns in all paperwork on time as requested by Supervisor. Documents activities and observations that constitute a “critical incident” in accordance with the Family Transformation Services Policy and Procedure Manual, documents appropriately and legibly. Fulfills responsibilities as a Mandatory Reporter of Child Abuse by following the established process for making reports to both DHS and FTS Supervisor. Attends training programs and in-service activities. Observes the rules of confidentiality in all aspects of job duties. Recognizes and reports any change in physical, emotional or social well-being of a participating parent or child to the FTS Supervisor or department supervisory staff. Maintains daily contact with Family Transformation Services office regarding assignments, schedule changes and family information potentially affecting the daily operation of program services and the safety of children/families. Participates in weekly Family Transformation Services Team Meetings. Performs all other related duties as assigned. Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible. Associate of Arts Degree in Human Services or related field. Four (4) years of full time experience in child welfare services. Bachelor’s Degree may substitute for two (2) years of full time experience. Monday - Friday 9 a.m. - 6 p.m. #J-18808-Ljbffr Linn County, IA