Events Manager

On-Site role

Job Description:

• We are seeking a proactive and highly organized Site Operations Lead to oversee the day-to-day operational health of our Seattle/Boston office and ensure a consistent, high-quality workplace experience for employees and visitors.
• The Site Operations Lead will serve as the primary on-site liaison across Culinary, Facilities, IT, Security, GSOC, Workplace, HR, and other support teams.
• This role provides critical on-the-ground visibility, identifies operational gaps, monitors service delivery and established SLAs, tracks issues through resolution, and escalates concerns to the appropriate functional owners.
• This position requires a high degree of respect, autonomy, strong operational judgment, excellent communication skills, and the ability to coordinate multiple teams, vendors, and priorities in a fast-paced environment.

What You'll Do:

• Site Operations & Cross-Functional Coordination
• Own the site's day-to-day operational health, conducting regular walkthroughs to ensure the workplace is clean, safe, organized, functional, and operating to established standards.
• Serve as the primary on-site liaison across Culinary, Facilities, IT, Security, GSOC, Workplace, HR, and other functional teams.
• Identify operational issues, determine the appropriate functional owner, submit and monitor service tickets, and drive follow-through through resolution.
• Monitor established service levels and SLAs and escalate recurring or unresolved issues to the appropriate functional owner.
• Coordinate with building management and approved vendors for repairs, maintenance, cleaning, and other on-site services.
• Identify recurring operational trends and provide actionable feedback to functional teams and leadership.

Workplace Services & Employee Experience:

• Partner with Culinary and its vendors to monitor meal, snack, coffee, and beverage services and ensure established service standards and SLAs are being followed.
• Partner with Facilities to ensure cleaning, maintenance, workplace conditions, and site standards are consistently maintained.
• Coordinate with IT to identify workplace technology issues, track tickets, and support meeting-room and technology readiness.
• Partner with Security and GSOC on site access, visitor management, safety, security, and emergency-response needs.
• Serve as an on-site resource for employees, gathering feedback, identifying trends, and connecting concerns with the appropriate functional teams.
• Support site events, leadership visits, meetings, and other operational activities. Onboarding & Site Planning
• Support new hire onboarding and site orientation by coordinating with HR, IT, Security, Facilities, Culinary, and other functional teams to help ensure employees have the appropriate access, technology, workplace resources, and site information.
• Serve as the on-site point of coordination for onboarding-related operational issues and track requests with the appropriate functional owners through resolution.
• Maintain visibility into site headcount, space utilization, upcoming events, and operational changes that may impact workplace services.
• Partner with leadership and functional teams to support site planning and evolving operational needs.
• Maintain relevant site documentation and provide leadership with visibility into site health, service performance, recurring issues, and opportunities for improvement.

Functional Ownership:

• In this role, the Site Operations Lead drives on-site coordination, visibility, issue tracking, and timely escalation.
• Strategic program direction, governance, and ultimate decision-making authority remain with leaders across Culinary, Facilities, IT, Security, GSOC, Workplace, HR, and other specialized functional groups.
• This individual does not unilaterally adjust defined service standards, culinary offerings, catering volume, vendor contracts, SLAs, technical infrastructure, security guidelines, or operational protocols without prior alignment with the designated functional owner.

We'd Love to Hear From You If You Have:

• 3-5+ years of experience in site operations, workplace operations, facilities operations, hospitality operations, or a related field.
• Experience coordinating across multiple functional teams and vendor partners.
• Experience monitoring service delivery, SLAs, tickets, and operational issues through resolution.
• Strong organizational and time-management skills with the ability to manage multiple priorities and stakeholders independently.
• Excellent written and verbal communication skills and the ability to work effectively across all levels of an organization.
• Strong operational judgment and an understanding of when to resolve an issue, engage a functional owner, or escalate.
• A proactive, solutions-oriented, and hospitality-focused approach to site operations and employee experience.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website:  Denken Solutions Careers