Global Dairy Technology Support Specialist

Merck

Merck seeks a Global Dairy Technology Support Specialist to provide technical support for milking products across multiple time zones. The role involves diagnostics, preventative monitoring, knowledge transfer, and collaboration with regional and R&D teams to support customers worldwide.

Responsibilities

Provide technical milking support including diagnostics, fixes, and knowledge transfer to customers globally
Manage escalations and hotfixes for dairy monitoring, milking, and automation products across internal teams
Support local aftersales teams and manage triage KPI metrics using CRM and related tools
Develop support documentation and coordinate with regional teams on system transitions and product launches
Travel regionally and globally to support installations, gather customer feedback, and advise product development

Requirements

Four-year college degree or two-year dairy-specific degree; five years dairy industry experience acceptable in lieu
Advanced knowledge of DFII and SenseHub milking systems
Demonstrated analytical skills and ability to coordinate cross-functional teams
Significant leadership experience in operational or client-facing environments
Advanced written and verbal business communication skills
Salesforce CRM experience advantageous
Comfort with remote team operations and flexibility with tight deadlines

Apply

Vacancy posted 4 days ago

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