Service Delivery Manager

Virtual Vocations Inc

To support the growth of ACE Modern IT services, the full-time remote Service Delivery Manager will manage service ownership, lead technical teams, and ensure high-quality client engagement while driving operational excellence and compliance with industry standards. Key responsibilities Own and evolve the ACE Modern IT service offering, ensuring alignment with Microsoft best practices and compliance frameworks Serve as a senior technical authority for Microsoft 365 services and oversee day-to-day service delivery to meet defined SLAs and KPIs Lead and develop Modern Work engineers, fostering a culture of accountability and continuous improvement Required qualifications Bachelor's degree in information technology, Business, or related field, or equivalent experience 5+ years of experience in IT service delivery, Modern Work, or managed services environments Proven experience leading technical teams and owning managed service offerings Advanced experience with Microsoft 365 administration and strong understanding of Microsoft licensing models Experience designing services aligned to NIST, SOC 2, HIPAA, GLBA, and GDPR compliance

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Vacancy posted 1 day ago

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