Family Enrollment Specialist ABA Company

Job Description

Job Description

Family Enrollment Specialist
(You’re the First Yes Families Hear)

Let’s be clear.

When a parent reaches out for ABA services, it’s not casual.
It’s not random.
It usually took months of stress to even make that call.

You are the first human they speak to, and in that moment, they are counting on you.
You.

United Care ABA is growing fast, and we’re looking for someone who can own the front door of our company — someone who can welcome families, organize chaos, and move cases forward without losing heart.

This isn’t data entry.
This is momentum.

What This Role Really Is

You are the start of the story.

You guide families from “we think we need help” to “services are scheduled.”

You explain next steps clearly.
You collect what’s needed.
You make sure required paperwork is submitted as quickly as possible so families don’t experience delays in starting services.
If something is missing, you step in and do whatever it takes to help parents obtain it — including following up with physicians or insurance when necessary.
You push the intake pipeline forward without making families feel pushed.

You are not just sending forms and waiting.
You are actively facilitating the process.

You operate as an assistant to the parent during this stage — not someone sitting back saying, “Please send me your documents.”

What You’ll Actually Be Doing

Talking to families on the phone, emailing, texting, and being the calm voice that explains what happens next.

Sending intake packets and tracking every required document until complete.

Checking insurance eligibility and managing Verification of Benefits

Obtaining and facilitating required documentation so services can start without unnecessary delays.

Communicating regularly so families are never left wondering, “What’s going on?”

Escalating delays and solving gaps before they stall the process.

Making sure the transition from intake to active services feels smooth and intentional.

You are not just processing forms.
You are launching care.

What Makes Someone Great Here

You don’t ignore follow-ups.

You don’t get overwhelmed when five cases move at once.

You can be warm without being scattered.

You can be organized without being robotic.

You’re confident on the phone.

You understand that clarity reduces anxiety.

Experience in intake, healthcare coordination, or administration helps.
ABA experience is great but not required.
Spanish bilingual is a plus.

What We Offer

Competitive pay.
Brooklyn-based office.
Real growth opportunity as we scale.
The chance to build systems from the ground up instead of walking into something rigid and stale.

If you want to start in intake and grow into leadership as the company expands, this is that lane.

We’re not just filling a position.
We’re building the front end of a company.

If you like ownership and momentum, apply.

United Care ABA – Brooklyn, NY