Customer Experience Specialist

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As an Auto Damage Customer Specialist, you’ll provide reassurance and assistance when customers need it most. Our Customer Experience team supports our customers on the front lines. As part of this team, you’ll work in a fast-paced, call-center environment, supporting customers primarily through phone interactions, as well as email, text, and chat options to best serve our customers. You’ll oversee the auto damage repair process for GEICO’s customers, claimants, and partners, ensuring prompt and efficient resolutions. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $30.53 per hour which is $61,500 annually. Differentials: +10% for evening shifts; +20% for weekends. Bonuses: $1,500 sign-on for licensed candidates. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. GEICO’s industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 2280 N Greenville Ave, Richardson, TX 75082 How You’ll Make a Difference Customer Interaction: Coordinate repairs and oversee rental vehicle authority, car seat replacements, or additional covered policy endorsements. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Meaningful Impact: Drive customer satisfaction through meaningful interactions. What We’re Looking For Experience & Qualifications: Customer-facing experience preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Adjusters license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. Opportunities for Students & Grads Learn more about GEICO Benefits