B2B Technical Customer Service Representative / Account Specialist

B2B Technical Customer Service Representative / Account Specialist

Up to $49,920 base salary Germantown, WI area 100% Onsite (Premium 1st shift) Join a prestigious, 75-year-old European-owned manufacturing leader boasting 20+ year average employee tenures Escape high-volume call centers and manage premium accounts in a stable, collaborative, and professional business ecosystem

EXPERIENCE 2+ years of dedicated mastery in manufacturing- or industrial-based client support is a strict requirement

COMPENSATION Up to $49,920 annually ($24.00/hr equivalent) + Guaranteed performance-based pay increase after 90 days

SCHEDULE Premium 1st shift schedule: 8:30 AM 5:00 PM (Monday through Friday) offering true work-life balance

BENEFITS Rapid eligibility (~30 days) for comprehensive Medical, Dental, Vision, Company-Matched 401(k), and Company-Paid Disability

WORK TYPE Full-time, permanent, W-2 position (100% Onsite role; No remote/hybrid capability)

TECHNICAL FOCUS Specialized product support and hands-on troubleshooting workflows for professional-grade industrial equipment and components

EDUCATION High school diploma or GED required (Associate's degree in Business, Communications, or related field is a strong plus)

LOCATION Germantown, WI area (Must reside within a 45-minute drive of the facility; Convenient to Northern Milwaukee)

If you are a resourceful customer support professional who is tired of rigid call-center metrics and wants to leverage your manufacturing acumen in a high-respect, high-stability environment, this position offers the ultimate career home. Our client is a premier, global "house of brands" renowned for professional-grade durability and innovation. They completely reject high-stress, transactional phone queues, choosing instead to focus on "personal touch" service, deep client intimacy, and sustainable, long-term employee growth.

Operating out of a pristine, modern business facility, you will be treated as an essential brand specialist and a trusted partner. The company operates a fiercely supportive, people-first culture where individual contribution is celebrated, resulting in an astounding average staff tenure of over two decades. With a 75-year history of economic resilience, world-class benefits, and a strict policy of promoting from within, this company treats its account support team as a vital pillar of its global commercial success.

What You Will Be Doing

• Delivering world-class technical support to premium B2B distributors and industrial end-users, expertly handling inquiries regarding product specifications, application selection, and complex troubleshooting
• Managing the entire order and return lifecycle, ensuring the flawless data-entry and processing of custom purchase orders, electronic data interchange (EDI) documents, and warranty-related requests
• Serving as the primary technical liaison between regional Sales Managers, plant Production Schedulers, and the internal Quality Department to resolve part discrepancies and expedite critical customer shipments
• Updating, auditing, and maintaining complex customer web portals, ensuring accurate institutional invoicing, real-time logistics tracking, and the timely resolution of return material authorizations (RMAs)
• Collaborating across Accounting and Sales teams to seamlessly onboard new corporate accounts, maintain master CRM data, and assist in assembling high-level project quotes and regional sales promotions

What We Are Looking For

• Manufacturing pedigree: A minimum of 2 years of dedicated client services success within an active manufacturing, industrial distribution, or technical product sectorworking directly alongside external sales reps and complex equipment specs
• Logistics & return acumen: Direct exposure to managing industrial RMA, warranty, or technical replacement processes is highly preferred, as these tasks align with the core day-to-day responsibilities
• Software & data savvy: Advanced technical proficiency within the Microsoft Office Suite and a proven capability to learn sophisticated, custom ERP/order-management platforms rapidly
• Analytical troubleshooting: Sharp problem-solving instincts with a consultative, "can-do" attitude and the communication skills necessary to translate highly technical mechanical concepts to diverse audiences
• Professional reliability: A rock-solid, dependable work history that demonstrates career longevity, excellent presentation skills, and a track record of consistent daily punctuality