General Manager

Job Description

Job Description

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :
A passionate and results-driven General Manager who will lead one of our hotel properties with excellence, integrity, and a commitment to guest satisfaction. You'll be the driving force behind operational success, team engagement, and financial performance.

In this role, you'll oversee all aspects of hotel operations-from front office and housekeeping to food & beverage and engineering-ensuring every guest experience is seamless and memorable. You'll inspire your team, uphold brand standards, and foster a culture of hospitality that reflects the Loews legacy.

Who You Are :

• Strategic Leader : You bring a clear vision and strong business acumen to guide your property toward operational and financial success.
• Guest-Centric : You prioritize exceptional service and understand the importance of creating personalized, memorable experiences.
• Empowering Mentor : You lead by example, coach with compassion, and cultivate a high-performing team culture.
• Operational Expert : You thrive in managing complex hotel operations and are skilled at balancing guest satisfaction with profitability.
• Adaptable and Resilient : You embrace change, navigate challenges with grace, and remain focused under pressure.

What You'll Do :

• Oversee daily operations across all departments, ensuring alignment with brand standards and guest expectations.
• Lead and develop department heads, fostering a collaborative and accountable leadership culture.
• Monitor and manage hotel performance metrics including guest satisfaction, revenue, labor, and expenses.
• Ensure compliance with safety, health, and legal standards across the property.
• Champion service excellence and maintain a visible presence throughout the hotel.
• Drive continuous improvement initiatives and implement best practices to enhance operational efficiency.
• Collaborate with corporate and regional teams to execute strategic initiatives and brand programs.
• Manage vendor relationships and oversee property maintenance and capital projects.

• Develop and manage annual budgets, forecasts, and financial plans.
• Analyze financial reports and implement strategies to optimize revenue and control costs.
• Lead revenue management efforts in partnership with Sales and Marketing teams.
• Ensure accurate reporting and timely completion of operational audits.
• Identify growth opportunities and contribute to long-term business planning.

• Recruit, train, and retain top talent across all departments.
• Promote a culture of inclusion, respect, and recognition.
• Conduct regular performance reviews and provide coaching for career development.
• Lead team member engagement initiatives and support wellness programs.

• Ensure consistent delivery of Loews service standards and brand promise.
• Resolve guest concerns promptly and professionally.
• Monitor guest feedback and implement improvements based on insights.
• Maintain high standards of cleanliness, safety, and presentation throughout the property.

Other Responsibilities

• Attend meetings and represent the hotel in community and industry events.
• Travel may be required for training, conferences, or corporate meetings.
• Required to attend/complete all mandatory training sessions and meetings.
• May be required to work varying schedules to reflect business needs.

Your Experience Includes :

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3-5 years of hotel management experience, preferably in a full-service property.
• Proven track record of operational excellence and financial performance.
• Strong leadership, communication, and interpersonal skills.
• Proficient in hotel systems (PMS, POS, financial reporting tools).
• Knowledge of labor laws, safety regulations, and hospitality standards.
• Ability to lead in a fast-paced, dynamic environment.
• Willingness and ability to travel occasionally for business needs.

Who You'll Supervise :

• Department Heads and Hotel Leadership Team

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.