Senior Supervisor, Fraud Deposit Services

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation Range Annual Salary: $72,500.00 - $85,000.00 (Amount based on relevant experience, skills, and competencies.) About This Job The main purpose of this job is to supervise the Anomaly Detection Unit (ADU) team responsible for analyzing suspected fraudulent transactions across various payment types. This role provides hands-on leadership and oversight for a team of approximately 4–5 associates, ensuring accurate and timely fraud review, adherence to regulatory requirements, and effective day-to-day operations. This position focuses on team supervision, workflow management, and escalations within ADU, with disputes management responsibilities owned by a separate team. Essential Functions Oversee department workflow and analysis of suspicious transaction activity to help minimize loss to the Bank and its customers, effectively communicate decisions, priorities and relevant information to team members; suggest improvements to strengthen detection and efficiency Monitor fraud trends within the Anomaly Detection Unit (ADU) and escalate patterns or risks; recommend process improvements to enhance detection and efficiency Respond to escalated internal or external inquiries related to fraud detection activities Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations and answer day-to-day questions for team members Serve as point of escalation for complex fraud cases within ADU Support implementation of department processes, controls, and workflow improvements within ADU Stay current on regulations and best practices to support the team responsible for identifying and analyzing potential fraud across various payment options Assist with hiring, onboarding, training, and performance management activities as needed Track operational metrics and contribute to continuous improvement efforts Perform other duties as assigned Knowledge, Skills & Abilities Required Strong knowledge of fraud detection processes, tools, and applicable regulatory requirements Ability to manage competing priorities in a fast-paced fraud operations environment Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company, clearly expressing ideas and concepts, both verbally and in writing Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Intermediate proficiency with Microsoft Word, Excel, Teams and Outlook Education & Experience Bachelor’s degree in Business or equivalent combination of education and experience required 4+ years of experience in fraud detection, payments operations, or related field required 2+ years of leadership experience required **Hybrid Schedule: In office 2 days per week (Wednesday/Thursday) ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Supervisor, Fraud Deposit Services job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $72,500 to $85,000 annually. #LI-AC1 #LI-Hybrid The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 922 Walnut St, Kansas City, Missouri 64106 Time Type: Full time Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team. Why Commerce? Inclusion at Commerce How to Join Our Team Want to be notified of positions that fit your preferences? Follow these easy steps: Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner Sign-up up for Job Alerts We’ll contact you about positions that match your skills and interests Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.