Customer Service Representative

Job Description

Job Description

Overview
The strength of The UPS Store comes, in part, from the talented and dedicated associates at each retail location. The customer service expert has knowledge, offers exceptional service, manages customers and processes transactions.

We are looking for someone who:

• Is able to work a minimum of 20 -25 hours a week, weekend hours are required .
• Is committed to work through December holidays.
• Driver License is required.
• Works well with other retail associates, customers, and potential clients in a fast paced environment.
• Able to stand for several hours at a time and be able to lift 50-75lbs.

Experience

Customer Service experience required .

Qualifications

• Quick learner, able to take directions and follow through with projects
• Energetic, driven to succeed.
• Excellent written and verbal skills
• Maintain consistent professional appearance.
• Be able to become a Notary within 3 months.
• Execute customers projects by operating copiers, print production machine, fax machine, binding and laminating, and point of sale devices.

Responsibilities include but are not limited to:

• Communicating with customers.
• Receive and process packages for shipments.
• Learn all product/service offerings and offer alternative solutions.
• Developing and maintaining accurate customer files based on production.
• Continuously practice good listening skills with customers.
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
• Open or close the store and perform end of day.

Salary Based on experience between $15-$17