Order Fulfillment Associate

Order Fulfillment Associate The Order Fulfillment Associate processes customer orders using an Enterprise Resource Planning (ERP) system and a ticketing system, ensuring accuracy throughout the fulfillment cycle while delivering exceptional customer service. This role focuses on reviewing and booking purchase orders, resolving order and pricing issues, and serving as a key point of contact for customers and internal teams. Responsibilities Process customer purchase orders in the ERP system with a high level of accuracy and attention to detail. Review purchase orders against customer quotes to verify pricing before booking orders into the ERP system. Use the company CRM system to manage the work queue and verify customer product certifications. Work closely with the sales team to obtain approval on drop-ship orders and confirm that discounts listed on purchase orders are valid. Utilize the ERP system to process purchase orders efficiently and ensure all required information is complete before finalizing orders. Respond promptly to customer inquiries and provide thorough resolutions to issues to ensure a high level of customer satisfaction. Handle day-to-day correspondence via email and phone, with the majority of communication conducted through email and approximately 10 calls per day. Answer customer questions via phone and email regarding lead times, order status, back-ordered materials, and other order-related details. Collaborate with customers to resolve pricing issues on orders as they occur. Partner with the sales operations team to prioritize orders when inventory is limited to meet customer and business needs. Build rapport with new and repeat customers by providing professional, friendly, and consistent customer service across all interactions. Review and execute change orders and correction requests accurately and in a timely manner. Support continuous improvement efforts by effectively prioritizing work, managing multiple tasks, and meeting daily expectations. Perform other duties as assigned to support the order fulfillment and customer service functions. Essential Skills High School Diploma or GED. At least 6 months of relevant experience in order processing, customer service, logistics, or a related office environment. Experience using ERP systems to process and manage purchase orders. Experience using CRM systems to manage work queues and customer information. Strong data entry skills with a focus on accuracy and attention to detail. Excellent written and verbal communication skills for email and phone correspondence. Ability to collaborate effectively with a diverse cross-functional team located in multiple regions. Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams. Ability to prioritize tasks, manage multiple orders and inquiries simultaneously, and meet daily deadlines. Commitment to reliable attendance and consistent performance. Additional Skills & Qualifications Customer service experience in an office, logistics, or manufacturing-related environment. Familiarity with logistics and supply chain processes, especially in a manufacturing setting. Experience handling purchase orders (POs), including reviewing, correcting, and updating order details. Comfort working in a ticketing or queue-based system to manage workload. Ability to build strong relationships with internal teams such as sales, operations, manufacturing, and supply chain. Positive attitude, willingness to learn, and alignment with a continuous improvement mindset. Interest in growing within the organization, with openness to taking on additional responsibilities over time. Work Environment This role is based in a professional office environment located in the same building as the manufacturing and supply chain teams, offering close collaboration with operational staff. The team consists of approximately 15 people at the location, creating a supportive and relaxed atmosphere that is distinctly different from a traditional call center. Performance is measured by attention to detail, quality of work, attitude toward internal teams and customers, and strong attendance. The typical workday runs in the afternoon to early evening with some flexibility, and training will initially follow a 9:00 a.m. to 5:00 p.m. schedule. Training lasts approximately two weeks and includes shadowing and role plays to build confidence in systems and processes. No travel is expected for this position. Once hired on a permanent basis, there are opportunities for pay increases, growth within the organization, and a 90-day stay bonus, making this a compelling opportunity for individuals seeking long-term development in a stable, growing company. Job Type & Location This is a Contract to Hire position based out of Tigard, OR. Pay and Benefits The pay range for this position is $20.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tigard, OR. Application Deadline This position is anticipated to close on Sep 14, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.