Design Services Specialist

Job Description

Job Description

Duke Manufacturing Company is seeking a Design Services Specialist to join our Customer Care team.

For over 100 years, Duke has been a family-owned leader in foodservice equipment, serving customers around the world with innovative, integrated solutions. Our purpose is simple but powerful: to nourish our world by connecting people, equipment, and technology to improve efficiency, quality, and performance.

Why This Role Matters

In this role, you'll be at the intersection of customer experience, design, and operational execution -helping bring tailored solutions to life. You won't just process requests-you'll help solve problems, improve outcomes, and directly impact customer success.

What You'll Do

• Partner with customers to understand needs and deliver tailored solutions
• Prepare quotes and estimates for new and existing products
• Create and modify sales drawings using AutoCAD
• Collaborate with Engineering, Manufacturing, and Product Development teams
• Support product modifications and continuous improvement initiatives
• Communicate updates clearly with customers and internal stakeholders
• Ensure accuracy, timeliness, and quality across all deliverables

What You Bring

• Experience with 3D CAD (AutoCAD preferred)
• Background in estimating, quoting, or bid preparation
• Proficiency in Microsoft Office ; EPICOR experience preferred
• Understanding of freight and logistics processes
• Strong attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills

How You Work

• Build strong relationships and rapport with customers
• Navigate customer challenges with professionalism and sound judgment
• Stay organized and effective in a fast-paced, deadline-driven environment
• Collaborate well with others and contribute to team success
• Take initiative and ownership of your work

Growth & Development - A thoughtful approach to growth-combining structured career paths with individualized development.

• Structured Career Path: This role is part of a defined career ladder, providing clear progression and advancement opportunities as you grow your skills and impact
• Tuition Reimbursement: We support continued education to help you expand your technical and professional capabilities
• Personal Development Plans: Partner with your leader to create and execute a development plan tailored to your goals
• Cross-Functional Exposure: Work alongside Engineering, Manufacturing, and Product teams to broaden your experience and skillset

Our Culture - How we work matters just as much as what we achieve.

Guiding Principles:

• Customer-validated solutions that solve real problems
• Simple and efficient processes
• Commitment to minimizing waste

Core Values:

• Passion to succeed
• Openness to new possibilities
• Doing the right thing

Duke Manufacturing is an Equal Opportunity Employer