Desktop Support Technician

Akkodis is seeking an Desktop Support Technician for a Contract job with a client in Bethpage, Long Island, NY . The ideal candidate must have strong handson experience with laptop and desktop troubleshooting, inventory management, and customer-facing IT support in an enterprise environment.

Rate Range: $25/hour to $30/hour ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Desktop Support Technician job responsibilities include:

• Provide enterprise end-user support, including troubleshooting laptops, desktops, printers, peripherals, and Windows OS issues.
• Perform Windows 11 upgrades, IMACD (Install, Move, Add, Change, Decommission) activities, hardware maintenance, and image management.
• Support and manage inventory tracking, asset lifecycle management, and equipment refresh activities.
• Deliver highquality customer-facing support, ensuring excellent customer satisfaction and service desk performance.
• Utilize tools such as BigFix for Windows EUC patching and endpoint maintenance.
• Troubleshoot and support Microsoft 365 applications, including Outlook and Microsoft Teams.
• Provide support for Audio/Video issues, conferencing solutions, and collaboration tools.
• Perform user and system support using Active Directory and Remote Desktop tools.
• Escalate complex issues appropriately while coordinating with other IT teams to ensure timely resolution.

Desired Qualifications:

• High School Diploma or equivalent; technical certifications or associate degree preferred.
• 3-5+ years of experience in desktop / end-user support or service desk environments.
• Strong handson experience with Windows OS, laptop and desktop troubleshooting, and hardware support.
• Experience with inventory management and asset tracking systems.
• Familiarity with BigFix for endpoint patching and device management.
• Experience supporting Active Directory, Remote Desktop, and enterprise collaboration tools.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently while collaborating effectively within a team.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vaibhav.Saxena@ akkodisgroup.com.


Pay Details: $25.00 to $30.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.