ERP Technical Support Engineer

Who we are looking for We’re seeking an ERP Technical Support Engineer to support our Infor CloudSuite Industrial (CSI) ERP System. This role will support all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and implementation of new sites. This role will develop, test, and support technical solutions to ensure that business goals are met. This role will interact and collaborate with many team members to deliver the proper ERP services using voice of customer. Typical interactions include power users, functional leads, project managers, technical and support team. What you get to do! Deliver ERP system solutions to meet our business goals (solutions typically span system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity, etc.) Understand and analyze all business requirements, i.e. functional, performance, availability, security, etc. Design ERP system solutions to meet requirements; participate in design reviews Configure and develop system solutions per design specifications, participate in code/configuration reviews Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.) to meet requirements Develop proper deployment packages to be deployed to appropriate target systems (within guidelines of segregation of duties) Provide proper ERP support, training, and maintenance: Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary) for deployed solutions; provide proper troubleshooting to resolve complex issues to keep our business optimally running, keeping collaborators informed with regular status updates as needed Ensure proper monitoring and alerting for ERP related solutions Create and maintain system documentation/user guides; deliver training as needed Perform regular system updates & patching, where applicable Ensure data quality and integrity Identify, contribute, and implement continuous improvement opportunities, including system optimization, processes, and self-performance Collaborate, mentor, and work with other teams to ensure all work is done with a systems approach and a one team mentality Finish the proper documentation, i.e. design, configurations, ticketing, work updates Provide timely and accurate estimates to complete work and updates on status of work Deliver all work within service level agreements/commitment goals and quality goals, following all company processes and policies Automate work via scripting and other methods Travel to Re:Build sites, as needed Other tasks, as assigned What you bring to the Team Solid experience and demonstrated success with Infor CloudSuite Industrial (CSI) and related technologies, including, but not limited to: CSI System Administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10 Enhancements, Customizations, Implementations CSI Mongoose development, integration/APIs/ION, Forms development, Workflows Reporting, Infor Data Views, Infor Data Lake, IDOs, underlying data and structure, data warehouse, SQL, environment cloning Microsoft .NET, SQL Server Web Development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript and jQuery Strong working knowledge of the business processes (finance, purchasing, manufacturing, etc.) supported by CSI Solid experience and demonstrated success with delivering solutions to end users using industry guidelines: Analysis, design, development/configuration, testing, and support Agile/Scrum Structured deployment across non-Production and Production environments UI/UX best practices, especially across stationary and mobile computing devices (like using responsive design) Deep experience and ability to effectively work with both end users (non-technical) and technical team members Working knowledge and demonstration of security protocols Demonstrated ability to learn new technologies and apply quickly in a beneficial way Preferred knowledge and experience in the following: Microsoft Power Platform and Power BI Basic networking ITIL processes Manufacturing environments and Lean Manufacturing processes ITAR, EAR, CMMC, CUI, & similar regulations/frameworks for information control Education and/or Experience: Bachelor’s Degree or equivalent experience in Information Technology (or related field) 5 plus years of hands on experience, specifically working as a CSI/Syteline Developer is required Location Requirements: Onsite: Wilmington, MA Work Week: Hybrid 3 days in / 2 days remote at any of the following Re:Build locations. The BIG payoff We are a company who is going to make a difference in the industries and the communities in which we choose to operate. Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company! We want to work with people that reflect the communities in which we operate Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affimative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io or you may call us at View phone number on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co