Executive IT Support Specialist

Job Description

Job Description

Full Time Opportunity
4 days Onsite/1 remote

I am looking for an experienced and service-oriented IT professional to provide white-glove, end-to-end technology support to executive leadership. This role ensures executives remain productive and secure whether in the office, remote, traveling, or presenting at board meetings. You will be the primary point of contact for all executive technology needs, coordinating across IT operations, security, and vendors to deliver an exceptional executive technology experience.

Responsibilities
VIP End-User Support

• Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
• Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
• Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
• Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
• Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.

Meetings, AV, and Events

• Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
• Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
• Coordinate with Facilities/AV vendors for reliable, high-quality experience.

Mobility & Remote Work

• Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)
• Provide travel kits, adapters, and international connectivity support; create executive travel checklists.

Security & Confidentiality

• Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
• Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration.
• Handle sensitive information with strict confidentiality.

Productivity & Enablement

• Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration.
• Create concise quick-reference guides and one-pagers tailored to executive preferences.

Operational Excellence

• Maintain executive technology standards, runbooks, device inventories, and support documentation.
• Track SLAs/OLAs for executive tickets; provide regular status updates to leadership.
• Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.

Qualifications

• 7 years of IT support experience, including 3–5 years providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
• Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
• Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
• Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
• Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
• Microsoft, ITIL, or other relevant technical certifications are preferred.

Must-have / non-negotiable

• Strong executive/VIP support experience and a true white-glove service mindset
• Excellent communication and interpersonal skills
• Professional, patient, discreet and comfortable working directly with senior executives
• Strong general Windows, mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
• Comfortable supporting executive meetings, conference rooms and presentations
• Strong problem-solving skills and, most importantly, ownership — if they don't know the answer, they stay with the issue and bring in the right resources until it is resolved
• Collaborative team player
• Ability to be onsite in NYC four days per week and responsive when executive needs arise

Preferred / nice-to-have

• Intune, Exchange Online, SharePoint and OneDrive experience
• Teams Rooms / Zoom Rooms and specific AV platforms such as Poly, Logitech or Crestron
• Networking/VPN and endpoint-management experience
• Microsoft, ITIL or similar certifications
• Broader cybersecurity knowledge

Personal Attributes

• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service and executive support mindset.
• Excellent problem-solving and analytical abilities.
• Professional, discreet, and able to maintain confidentiality.
• Highly organized with strong attention to detail.
• Self-motivated and able to work independently.
• Ability to prioritize and perform under pressure.
• Adaptable, dependable, and collaborative team player.
• Strong commitment to continuous learning and technology improvement.

Key Performance Indicators

• Executive satisfaction and first-contact resolution rates for VIP tickets
• Executive satisfaction and service quality
• First-contact resolution and SLA compliance
• Reliability of executive meetings and Board events
• Executive device security and compliance
• Continuous service improvement and documentation

Please feel free to reach out to me if you are interested.
Lori Sklarski
Senior Technical Recruiter, PRI Technology
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