Team Lead
Tata Consultancy Services
* Communication & Stakeholder Management * Adaptability to dynamic environments * Domain (Preferred) * Knowledge of ServiceNow / SaaS platforms * ITIL / CSA certification preferred The Supervisor - Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding, adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM. * Customer Onboarding & Activation Oversight * Customer Feedback & Experience Governance * Performance Management * Stakeholder & Cross-Functional Collaboration #J-18808-Ljbffr
Vacancy posted 5 days ago
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