Manager, Payments Intelligence & Analytics

About UsFounded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!OverviewThe Manager, Payments Intelligence & Analytics is responsible for giving the Billing organization a clear view of how billing and payment operations are performing and why results are changing. The role builds the reporting and monitoring needed to identify issues, explain changes in collections and payment performance, and support decisions across the function. It also supports franchise billing by investigating franchisee questions, identifying recurring issues, and improving visibility into franchise billing performance. When collections dip, a dunning change needs to be evaluated, a franchisee has a billing question, or fees look unusual, this role is expected to find the cause and explain what is happening.This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH or Boston, MA office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.ResponsibilitiesPayment Systems MonitoringBuild and maintain real-time and recurring monitoring of payment performance across ACH and card.Track authorization rates, ACH return rates, and decline code patterns; investigate anomalies and flag opportunities to the payments strategy team.Monitor collections rates, recovery curves by cohort, and dunning performance; investigate declines, identify root causes and contributing factors, and explain findings to support strategy decisions.Track dispute rates and chargeback win rates by reason code; identify cases where representment economics are favorable and flag opportunities to the Payments & Fraud team.Monitor processor performance and flag degradation, outages, or threshold breaches (NACHA return, Chargeback ratios, etc.) in real time.Fee & Interchange IntelligenceMonitor interchange and processor fee data across card types, payment methods, and routing decisions; investigate anomalies and identify cost reduction opportunities.Monitor payment economics reporting to support fee negotiations and processor decisions.Compare ACH and card economics, including cost and recovery rates, to support payment mix decisions.Provide analysis for multi-processor evaluation, including authorization performance, cost, and routing.Franchise Billing Intelligence & SupportMonitor franchise billing performance, including royalty and fee collection rates, aging, and exception patterns, and provide recurring reporting for franchise operations.Investigate franchisee billing and payment questions that require data analysis or root-cause review and provide clear answers to franchisees and internal stakeholders.Identify recurring patterns in franchise billing data that may point to broader issues and raise them before they become widespread.Partner with the data team to make sure franchise billing data is represented accurately in dashboards and reporting.Analytical InfrastructureBuild and maintain KPI dashboards across payments, collections, fraud, and franchise billing for leadership.Work with the company’s data team to define metrics, validate dashboard outputs, and make sure billing and payments data is represented accurately.Prepare the monthly leadership reporting package for the Director, Billing, covering performance across the function.Establish baseline metrics during the build phase so changes can be measured from the first billing cycle.QualificationsBachelor’s degree in Finance, Business, Data Analytics, or related field5+ years of experience in finance operations, fintech, or consultingStrong analytical skills, with experience working with large payment datasets, identifying patterns, and turning findings into business recommendationsExperience building dashboards and recurring reporting in Power BI, Tableau, or equivalent toolsSQL proficiency; able to query payment and billing data directly without relying on data engineering for every analysisStrong communicator who can explain complex data findings to non-technical stakeholders, including franchiseesExperience in payments analytics, billing operations, or fintech preferredFamiliarity with ACH and card payment data structures, return codes, and interchange reporting preferredExperience working with a central data or business intelligence team as a domain expertKnowledge of payment processing platforms, fee observability tools, or processor reporting APIs preferredExposure to franchise billing, multi-entity accounting, or royalty reporting preferredExposure to SOX-controlled environments preferredExtremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectivesExcellent presentation and communication skills along with the ability to communicate effectively across all levels of the organizationAble to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externallyCreative, progressive, thought leadership with the ability to influence at all levels of the organizationExcellent leadership skills including the ability to build teams, motivate, guide, and mentorDedicated learner with a natural curiosity for consistent growthExhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environmentCooperative team player with an upbeat, positive, “can-do” attitude!PerksPlanet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.The salary for NH-based and MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications and internal equity.Annual Base Salary Range: $120,000-$140,000Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.Job SummaryJob ID: 2026-20832Category: FinanceType: Full TimeName: Hampton, NH (preferred) or Boston, MAZip: Postal Code: 03842