Suites Supervisor | Part-Time | Dickey-Stephens Park

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Suites Supervisor is responsible for overseeing the serving of guests in the suites level which includes 44 suites as well as an exclusive VIP area. The Suites Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Suites Supervisor will assist the Catering Manager with projects including training, inventory and special events. The Suites Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $18.00-$22.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 11, 2025.

About the Venue

Dickey-Stephens Park (DSP) was built in 2007 and has been a staple in the central Arkansas community since its inception. DSP is located in North Little Rock, just across the Arkansas River from downtown Little Rock. It primarily serves as the home for the Arkansas Travelers (Seattle Mariners AA Affiliate) but also serves as an entertainment venue for dozens of community events throughout the year.

Responsibilities

• Responsible for overseeing the setup of food service areas within specific suites based upon pre-order
• Ensures all suites are set prior to event based upon communication received of orders
• Responsible for ensuring quality and hospitality throughout the Suite Level of the stadium
• Responsible for communication between counter parts of the department
• Responsible for organization and preparation of events
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place
• Responsible for supervising team members on non-event and event days
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
• Monitor and maintain food quality
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
• Maintain, resolve, and enforce cash handling policies and procedures
• Monitor and enforce safe alcohol policies and procedures
• Monitor and maintain inventory control and product requisition
• Have full knowledge of food and beverage menu items and accompaniments
• Responsible for supervising the service of beverages to guests including alcoholic beverages
• Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages
• Responsible for observing guests to respond to any additional requests
• Responsible for ensuring suites has all necessary serviceware
• Supervises the set up of suites functions including linens, dishware, glassware and silverware
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance
• Assures that the location equipment is operable and clean prior to start of event
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all Spectra policies and procedures
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork
• Assists Management team with projects including training, inventory and special events
• All other duties as assigned by the managers and supervisors

Qualifications

• Ability to supervise the work of others
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
• Ability to speak, read and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
• At least 1-2 years' experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.