Sr. Client Accounts Specialist (x's 2)

Our client is seeking a Senior Client Accounts Specialist to join their growing team. This individual will play a critical role in managing client relationships, driving collections efforts, and partnering with internal stakeholders to maximize account realization and reduce aged receivables. The ideal candidate is a proactive, customer-focused professional who thrives in a fast-paced environment, excels at building relationships, and possesses strong analytical and negotiation skills. Experience within a professional services or legal environment is highly preferred but not required. Location: Tampa, FL (33610) Type: Direct Hire Compensation: $30-$37/hour What You'll Be Doing: Serve as the primary liaison between clients, billing attorneys, and internal stakeholders to facilitate the timely resolution of outstanding payments and account issues. Manage a portfolio of accounts, including high-value receivables, aged invoices, credit balances, and unbilled inventory. Analyze account activity and develop effective collection strategies to improve cash flow and reduce delinquent balances. Communicate professionally with clients via phone, email, and written correspondence to resolve payment discrepancies and negotiate payment arrangements when necessary. Monitor and enforce adherence to agreed-upon payment plans and engagement terms. Prepare and present detailed reports for leadership, identifying collection risks, aging trends, and opportunities for improvement. Partner with attorneys, support staff, and firm leadership to promote best practices related to billing, collections, and client account management. Collaborate with cross‑functional teams to identify and implement process improvements that enhance operational efficiency and collection performance. Provide guidance and support to new team members through training and knowledge sharing as needed. Deliver exceptional customer service while maintaining professionalism and fostering positive client relationships. What We're Looking For: 5–7+ years of experience in collections, client relations, and account management, preferably within a legal or professional services environment. Advanced Microsoft Excel skills, including experience with VLOOKUPs, XLOOKUPs, Pivot Tables, and data analysis/reporting. Solid understanding of accounting principles, financial reconciliation, billing, and collections processes. Experience developing and executing effective collection strategies. Excellent communication, negotiation, and relationship‑building skills. Strong organizational skills with the ability to manage multiple priorities and deadlines. Proficiency with Microsoft Office Suite. A collaborative, customer‑focused mindset with a high degree of professionalism and attention to detail. Preferred Qualifications Bachelor's degree in Accounting, Finance, Business, or a related field. Prior experience as a Client Accounts Specialist within a law firm. Familiarity with legal eBilling platforms such as BillBlast or similar systems. Experience with legal collections and law firm billing practices. #J-18808-Ljbffr Vaco Recruiter Services