Medical Receptionist

Description Penn Medicine is dedicated to serving patients, supporting research, and educating future leaders in medicine. Working for this academic medical center involves collaboration with clinical, technical, and administrative professionals across disciplines. Summary Medical receptionist position responsible for scheduling patient appointments, receiving and processing outpatients, collecting and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and pre-certification of procedures for a multi-specialty physician outpatient practice located in a hospital environment. (Clinical Care Associates/PMPH - Plainsboro Family Physicians - 666 Plainsboro Road) Responsibilities Perform work accurately, thoroughly, and in accordance with departmental and PHCS/PHMA standards. Identify problems and refer them or offer suggestions appropriately. Maintain a positive approach and positive relationships with others. Support departmental and Medical Center initiatives and change efforts. Greet incoming patients, noting their arrival time in the scheduling system. Confirm patient demographic information by providing forms and HIPAA privacy notice to patients for completion. Instruct new patients in completing new patient information forms, obtain insurance information, set up medical records, and attach copies to the encounter slip. File demographic/HIPAA information in the medical record and make copies of new insurance cards. Update/enter e-MDS demographic information. Collect appropriate co-payments for managed care members, post payments, and issue receipts. Collect referrals and enter information on e-MDS when appropriate. Ensure that the medical record is updated in the EMR and checked in on a timely basis. Answer assigned telephone lines promptly, transferring to correct parties when necessary. Take clear and precise messages and place them in the appropriate location for communication. Take messages from voice mail lines, return calls promptly, and follow through with requests. Transfer phones to the answering service during lunch and at end of day. Follow up with service on any messages. Schedule patient appointments for all physicians by telephone or in person. Process patients completing their office visits. Collect co-payments, enter patient services to the patient ledger with proper CPT/ICD9 coding and modifiers. Schedule follow-up appointments and coordinate physician notes or referrals with front desk personnel. Confirm appointments for the next day and remind patients to bring referrals/records. Coordinate procedure scheduling for additional testing as ordered by the physician. Note cancellations/missed appointments in the electronic chart and follow up with patients to reschedule. Reschedule patients as needed due to physician vacations, seminars, and meetings. Pull medical records when required for patient care or requests. Obtain necessary signed releases from patients. Scan medical records and correspondence as needed. Maintain knowledge of managed care and third-party billing requirements relative to front desk processes, including insurance verification, co-payments, and referrals. Assist patients, physicians, department staff, and other hospital staff with questions or problems, as appropriate. Maintain standards of confidentiality and participate in unit compliance. Accountable for improving patient care through adherence to patient safety and quality standards, regulations, and best practices. Education or Equivalent Experience H.S. Diploma/GED (Required) 2+ years medical receptionist/front desk experience required, to include knowledge of medical terminology/abbreviations and physician office operations. Salary Range: $17.05 - $26.44/Hourly As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. #J-18808-Ljbffr Penn Medicine, University of Pennsylvania Health System