Enterprise Applications Manager

Salary : $108,269.00 - $138,043.00 Annually
Location : 201 West Market Street Greensboro, NC
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 04030
Department: Information Technology
Opening Date: 04/29/2026
Closing Date: 6/30/2026 11:59 PM Eastern


GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Transparency & Communication | Equity & Inclusion | Accountability

Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF DUTIES

Strategic Manager and leadership role responsible for the County's Enterprise Resource Planning (ERP) ecosystem and enterprise application portfolio. Manages mission-critical systems serving Finance, HR, Tax, Permitting, Planning, and other departments. In the context of the portfolio, drives digital transformation, cloud migration, AI adoption, and process optimization while ensuring uptime, security, and regulatory compliance. Leads team of 5-8 technical professionals supporting various ERP and Enterprise systems serving 3,000+ users.


DISTINGUISHING FEATURES OF THIS CLASS
Oversee complex ecosystem of 8+ integrated ERP systems including Infor Lawson (HR), Tyler Munis/EPL (Finance/Permitting), UKG (Time), Farragut (Tax), and supporting applications. Manage enterprise implementations, vendor relationships, and cross-functional teams. Champions innovation and business-outcome focused solutions. Reports to Deputy CIO - Applications with autonomy in strategic planning, resource allocation, and portfolio management with respect to ERP and other Enterprise applications managed by the team.

Examples of Duties
DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include, but are not limited to:
Strategic Leadership & Portfolio Management

• Develop and execute ERP, enterprise application strategy aligned with County goals and departmental needs
• Manage $2M+ portfolio budget including licensing, maintenance, contracts, and ERP related capital projects
• Prioritize and balance competing initiatives across Finance, HR, Tax, Permitting, Planning and other departments
• Drive cloud-smart strategy, AI adoption, and digital transformation initiatives
• Establish KPIs measuring system performance, availability, business value, linked to departmental outcomes
• Serve as trusted advisor to department directors, translating technical solutions into business value
• Facilitate executive steering committees and manage stakeholder expectations through transparent communication

ERP Systems & Operations Management and Support

• Ensure up time for mission-critical ERP systems through proactive monitoring and maintenance avoiding impact to business functions of the County.
• Oversee integrated ecosystem: Lawson, Munis, EPL, UKG, Farragut, Benefits-First, Neogov, Halogen and other systems
• Manage 150+ system integrations, data flows, and interfaces (APIs, SFTP, batch, real-time sync)
• Coordinate upgrades, patches, and releases with minimal business disruption
• Oversee database management (MS SQL Server and other databases) including performance tuning and optimization
• Enforce data governance, security standards, and regulatory compliance (PCI-DSS, CJIS, HIPAA)
• Manage PCI audit compliance for the organization

Enterprise Project & Portfolio Governance

• Lead enterprise implementations ($100K-$2M+, 6-24-month timelines) including deployments, upgrades, replacements
• Manage concurrent projects using agile and waterfall methodologies appropriately
• Develop comprehensive project plans (scope, schedule, budget, resources, risks) and executive dashboards
• Lead cloud migration initiatives and modernize legacy systems
• Conduct post-implementation reviews capturing lessons learned and measuring business outcomes
• Adopt and contribute to IT department PMO practices and the development of standardized methodologies and templates

Team Management, Leadership, Development & Collaboration

• Manage, lead, mentor, and develop 5-8 senior technical professionals (ERP analysts, DBAs, integration specialists, developers)
• Conduct performance evaluations, goal setting, career development planning, and succession planning
• Build high-performing culture focused on innovation, collaboration, accountability, and continuous learning
• Champion IT approved AI tool adoption (GitHub Copilot) targeting 30-50% productivity gains
• Implement cross-training programs, documentation standards, and knowledge repositories
• Facilitate knowledge sharing through workshops, technical presentations, and team learning sessions
• Develop technical talent through conferences, certifications, and professional development opportunities
• Foster inclusive environment valuing diverse perspectives and backgrounds
• Collaborate effectively with internal IT teams (infrastructure, security, networking, operations) to deliver integrated solutions
• Partner with departmental stakeholders to understand business needs and deliver measurable outcomes
• Build strong relationships across organizational boundaries, including county departments, IT divisions, and external vendors

Vendor Management & Strategic Partnerships

• Manage relationships with major IT Enterprise Application vendors and implementation partners
• In collaboration with supported departments, Purchasing, and the County Attorney's Office, negotiate contracts, SLAs, licensing terms, and purchase orders
• Oversee vendor performance, escalate issues, and ensure contractual compliance
• Evaluate vendor roadmaps and align with County strategic direction
• Coordinate with vendors to resolve technical issues and implement enhancements
• Serve as primary liaison between vendors and County departments

Operational Excellence, Results & Business Outcomes

• Focus on Business requirements and Business Architecture to deliver quality deliverables addressing department Enterprise application solution needs.
• Establish and monitor SLAs with client departments measuring service quality and business impact
• Implement ITIL best practices for incident, problem, change, and release management
• Drive continuous improvement through root cause analysis, trend analysis, and proactive measures
• Manage major incidents coordinating cross-functional response teams
• Monitor application performance, optimize database queries, and resolve bottlenecks
• Track and optimize total cost of ownership (TCO) identifying cost reduction opportunities
• Focus on measurable business outcomes: process efficiency, cost savings, user satisfaction, operational productivity
• Measure success through departmental KPIs: reduced processing time, improved data accuracy, increased automation, enhanced user experience

RECRUITMENT STANDARDS

Knowledge, Skills, and Abilities

• Comprehensive ERP knowledge (Finance, HR, Tax, Permitting domains) and implementation methodologies
• Knowledge and experience with Infor Lawson, Tyler Munis/EPL, UKG platforms and/or major ERP platform for Public Sector employers.
• Knowledge of business analysis and architecture.
• Knowledge of AI coding assistants (GitHub Copilot) and governance frameworks.
• Extensive knowledge of Enterprise Resource Planning (Finance / HR) and complex integrations and implementations.
• Knowledge of enterprise integration methodologies and best practices.
• Knowledge of change management best practices.
• Demonstrated skills in vendor management and contract negotiation.
• Advanced database skills (SQL Server) - performance tuning, SQL, stored procedures
• Integration expertise (REST/SOAP APIs, SFTP, ETL, middleware) and architecture patterns
• Project management skills managing $500K+ projects with multiple concurrent initiatives
• Leadership skills with ability to develop and guide technical teams.
• Ability to lead cross functional teams through complex projects.
• Ability to mentor, coach and train junior staff members.
• Business acumen aligning technology with organizational strategy and demonstrating ROI
• Ability to effectively communicate and build consensus without direct authority.
• Ability to take initiative, drive effective results and demonstrate accountability.
• Public sector ERP understanding
• Cloud platforms knowledge (AWS, Azure) and SaaS delivery models
• Strong communication skills translating technical concepts for executives and elected officials
• Stakeholder management across diverse groups building consensus without direct authority
• AI/ML understanding for enterprise applications including predictive analytics and automation
• Knowledge of Versioning Control / Collaborative Development platforms, example GitHub or Azure DevOps Services
• Results-orientation driving projects to completion with accountability for business outcomes
• Collaboration skills building partnerships across IT divisions, departments, and vendor organizations

Typical Qualifications

MINIMUM QUALIFICATIONS
Bachelor's degree in computer science, Information Systems, Business Administration or related field of study and 8 years of progressive IT experience that includes formal management of technical teams, project leadership, technical team coordination, or cross functional team leadership.
Preferred Qualifications:

• Master's degree in computer science, Information Technology, Business Administration or related field of study; PMP, ITIL or enterprise application certifications with 8 + years of progressive IT experience to include managing an enterprise application, leading technical support teams, project leadership, or cross functional team leadership.
• Prefer experience in the public sector.
• Prefer experience with Infor Lawson, Tyler Munis/EPL, UKG platforms or any major ERP platform used in the public sector.

* A skills exercise may be administered during the interview process.

Supplemental Information
May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Special Note - This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling View phone number on click.appcast.io.
We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?


Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance ( UnitedHealthCare ) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.


Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.


We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!


Employee Assistance Program , 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.


13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.


Employer contributes 5% into your 401(k) - no match required.


Enrollment in the State Retirement Plan by contributing 6%.


Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.


Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.


Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01


Please select the highest level of education you have completed All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.

• High School Diploma or GED
• Associate's Degree (AA, AS)
• Bachelor's Degree (BA, BS)
• Master's Degree (MA, MS, MBA, etc.)
• Professional degree (JD, MD, DVM, etc.)
• Doctoral Degree (PhD, EdD, etc.)

02


If you have a degree, is the major field of study in Computer Science, Information Systems, Business Administration or related field of study?

• Yes
• No
• I do not have a degree

03


Which best describes your years of progressive IT experience that includes formal management of technical teams, project leadership, technical team coordination, or cross functional team leadership.Human Resources will not process incomplete answers. You must also clearly state your experience in the Employment / Work History section of your employment application.

• Less than five years
• Five years less than six years
• Six years less than eight years
• Eight years less than ten years
• Ten years less than twelve years
• Twelve or more years

04


In your own words clearly describe your IT experience (company name, job duties, etc.) that includes formal management of technical teams, project leadership, technical team coordination, or cross functional team leadership.• If you have no experience, please type "Not Applicable" or "N/A."• Applications with "See Resume" are considered incomplete and will be given no further consideration. Human Resources will not process incomplete answers.• You must also clearly state your experience in the Employment / Work History section of your employment application.
05


Which best describes your public sector experience with the following platforms. Select all that apply.

• Infor Lawson
• Tyler Munis/EPL
• UKG platforms
• Other major ERP platforms used in the public sector (must be included in your work experience)
• I do not have any of the above experience.

06


I understand that an official copy of my college transcript will be required upon conditional offer of employment.

• Yes
• No

07


I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• Yes
• No

08


Residency Requirement Acknowledgment, Guilford County requires that employees reside within a two-hour driving radius of the county. Question: Do you currently reside within a two-hour driving radius of Guilford County, NC, or are you willing to relocate to meet this requirement by your start date?

• Yes
• No

Required Question