Front Desk Monitor

Front Desk MonitorVolunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.We are currently seeking qualified candidates for the following position:Position: Front Desk MonitorThe Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.Lydia E. Hoffman Family Residence is a transitional family shelter located in the Bronx, where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, visit Bronx, NY 10460Minimum Qualifications:High school diploma or GED preferred.Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.Must be able to perform diverse tasks with ease and maintain confidentiality.Certifications that are required upon hire in accordance with regulatory mandates:Security LicenseFire Guard (F-02)Certifications that are required within 90 days of hire – VOA will cover the cost:CPR/First AidCoordinator of Fire Safety & Alarms (F80).Front Desk Monitor Principal Responsibilities:Greet all visitors; assist them directly or announce their arrival to staff or residents.Ensure that all clients sign in and out as required.Route mail and deliveries as required.Handle or assist in crisis intervention.Follow assigned procedures in emergency situations.Conduct rounds at residence as assigned.We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:Medical, Dental, & Vision CoveragePrescription CoverageLife InsuranceRetirement PlanTuition ReimbursementPaid Time Off, including a Paid Birthday HolidayAnd much more!VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!