Lead Member Services Representative

4208A Central Ave SW Albuquerque, NM 87105Why Join Crunch Fitness – Undefeated Tribe? We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us! Here’s why you’ll love being part of the Tribe:Bold, High-Energy CultureAt Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.Unbeatable PerksCompetitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.Unlimited GrowthWith our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.Join the Tribe. Find Your People. Build Your Future.___________________________________________________________________________________________Position OverviewWe are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe._______________________________________________________________________________________What You’ll Do:As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand-opening ready” every day.___________________________________________________________________________________________What Success Looks Like:Every member and guest is greeted quickly with a genuine smile, smooth check-in, and helpful support, leading to high satisfaction and positive comments about the front desk experience.Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest-to-member conversion, solid Peaks and ACH percentages, and high CrunchOne Kickoff completion.The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors.The desk and lobby stay clean, organized, and “grand-opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed.Leaders and teammates see you as a reliable, detail-oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift.___________________________________________________________________________________________About You:You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.___________________________________________________________________________________________Responsibilities:Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA processAssists with membership, retail and tanning product salesPromotes membership privileges including tanning, group fitness, small group training and childcareDelivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standardsChecks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alertAnswers phones in a courteous, helpful, professional mannerCommunicates special events to members and guestsFacilitates all member requests or forwards to a managerMaintains a professional and courteous dispositionIs an expert in all club facility, services, programs and schedules/hours of operationMaintains a clean and organized work areaAble to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership salesMay be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facilityPerforms opening and closing checklist and duties_________________________________________________________________________________________Required Qualifications:Minimum 1 year of experience in a service-oriented position preferredAbility to communicate effectively and demonstrate proficiency in reading and writing skills requiredStrong customer service orientationCPR/AED certification required (can be obtained within 30 days of hire)Physical RequirementsMust be able to lift or move up to 50 lbsPhysical effort required for daily duties include prolonged standing and walkingEducation RequirementsHigh school diploma or GED required___________________________________________________________________________________________Travel:No travel required___________________________________________________________________________________________BenefitsPTOSubsidized health insurance coverage (health, dental, vision) for full time positionsBasic Life and AD&DHSAShort-term disabilityFree gym membership___________________________________________________________________________________________EQUAL OPPORTUNITY EMPLOYERUDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy, meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available.Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness. #J-18808-Ljbffr