Field Service Engineer

Job Description: Field Service Engineer II
Company: Direct
Location: Boise, Idaho (Initial training in San Jose, California)
Position Type: multi-year contract
Equipment Focus: Lithography equipment used in semiconductor manufacturing
Pay Rate: $40/hr. to $50/hr. on W2 (Based on Experience)
Role Overview
The Field Service Engineer II will work alongside client engineering to execute the installation, setup, and advanced technical support of large-scale semiconductor lithography equipment. After completing training in San Jose, California, the engineer will deploy to Boise, Idaho. The initial six months will focus heavily on equipment installation, subsequently transitioning into advanced, independent ongoing equipment support.

Candidate Profile & Qualifications

• Previous experience working within a semiconductor environment is preferred.
• Greater familiarity with industrial equipment and/or field service environments is expected.
• Candidates lacking direct client equipment experience but possessing transferable technical backgrounds (such as aviation electronics/avionics) will be considered.
• Must possess core electronics and mechanical capabilities.

Essential Functions
Maintenance Support (50% of time)

• Perform routine preventative maintenance (PM) and collect data accurately within the standard time.
• Perform non-critical or consumable parts replacements independently.
• Collect logs, error codes, and tool parameters to escalate to shift leads.
• Report equipment status accurately and promptly at sub component level and sequence.
• Diagnose and recover the tool from simple mechanical, electrical, or software issues beyond cycling power and resetting the tool.
• Troubleshoot and repair moderately complex technical issues, utilizing standard testing methods, logic, schematics, and specialized diagnostic software.

Installation Support (30% of time)

• Prepare installation project such as documentation, and proper installation tooling.
• Perform all phases of the assembly independently within the standard time with good understanding of the purpose of each procedure.
• Perform the entire installation calibration procedure independently within the standard time with good understanding of the purpose of each test.
• Resolve assembly and calibration related issues under supervision.
• Report installation activities progress against the schedule accurately daily.
• Review the test data to ensure accuracy and completeness.

Administrative Duties (20% of time)

• Prepare daily field service report with detail of service activity in a timely manner.
• Submit field service report to supervisor promptly to ensure proper billing.
• Generate detail and accurate pass down to ensure continuity of service.
• Build relationship with customer, explaining technical issues and repair progress clearly.
• Follow company policy on escalation process.
• Monitor necessary stock level of service parts and tools to ensure adequate inventory.
• Analyze and share technical experience among co-workers to enhance working experience.
• Observe all safety protocols and maintain proper PPE usage.
• Maintain tooling in readiness condition.
• Provide cross training to colleagues.

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TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.