Tester
Hcltech
Junior Lab Operations Technician – E1.1
Provides frontline support for lab and client systems by managing tickets, performing basic troubleshooting, system maintenance, and supporting hardware and software deployments.
Key Responsibilities:
- Manage assigned tickets and complete tasks within SLA requirements.
- Perform first-level troubleshooting for hardware, operating system, and connectivity issues.
- Recover unresponsive systems using established procedures.
- Perform BIOS/IFWI re-flashing, SOC reseating, and basic maintenance activities.
- Install hardware, firmware, driver, and software updates.
- Assist with deploying new client and server systems.
- Configure remote access, power, and network connections.
- Register DHCP and static IP assignments.
- Test cables, patch panels, and basic network connectivity.
- Escalate unresolved issues to higher-level support teams.
Skill Requirements:
- Basic PC hardware and operating system knowledge.
- Understanding of networking fundamentals.
- Experience with ticketing systems.
- Strong attention to detail and documentation skills.
Other Requirements:
- Good communication and teamwork abilities.
Maximum Salary (US): 86000 Minimum Salary (US): 45000
Vacancy posted 3 days ago
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