Front Office Manager
$54k - $55kLodging Hospitality Management
Front Office Manager
Marriott St Louis Airport - St Louis, MO 63134
Salary Range $54,000.00 - $55,000.00 Salary/year Level Management Position Type Full Time Category Management
Description
You will manage and motivate all front office employees with daily supervision to include staffing, training, counseling, and visually monitoring performance to ensure adherence to all service standards.
Oversee the front desk and PBX and ensure all Agents are following the Marriott guidelines and scripting. Run shifts at the Front Desk, physically perform check in/check out process and other guest service related activities.
You will review V. I. P. reservations and resumes for incoming and in-house guests. Pre-register guests and communicate with other departments to ensure proper handling of guests and groups.
Communicate with guest and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize and conduct meaningful pre-shift meetings to disseminate pertinent information.
You will remain calm and alert, especially during emergency or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest concerns and complaints, conducting thorough research to develop the most effective solutions and negotiate results. Resolve issues using discretion and the Marriott guidelines. Ensure all issues and resolutions are properly logged.
Qualifications
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Thorough organizational and supervisory skills to train the Front Office staff on systems and brand standards to enable successful Front Office operations.
- Ability to analyze complex statistical data and make sound judgments accordingly.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input and retrieve information using a moderately complex computer system.
- Ability to establish and maintain effective working relationships with employees, customers, and patrons.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Front Office Manager in Berkeley, MO vacancy
$75k
...TimeDescriptionPosition Title: Director of Rooms Department: Front Office POSITION SUMMARY Responsible for short and long term planning... ...operations of the rooms and related areas. Recommend budget and manage expenses within approved budget constraints.ESSENTIAL FUNCTIONS...SuggestedTemporary workShift workWeekend workLodging Hospitality Management
Berkeley, MO6 hours ago$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout... ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and...SuggestedHourly payFull timeShift workNight shiftAfternoon shift$54.24k - $67.79k
...The AC Clayton is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The...SuggestedFull timeCP South Central LLC
Clayton, MO3 days ago- ...because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a Front Office Manager, you will be responsible for the smooth and efficient running of the activities of a dynamic Front Office Team, connecting...SuggestedFull timeTemporary workShift workNight shift
HYATT Hotels
Saint Louis, MO4 days ago - ...Assistant Front Office ManagerUnion Station Curio - St Louis, MOPosition Title: Assistant Front Office Manager Department: Front Office Reports To: Date Written/Revised: July 3, 2014POSITION SUMMARY Oversee and support front office to insure compliance with company operating...SuggestedImmediate start
Lodging Hospitality Management
Saint Louis, MO5 days ago - ...for coordinating and supervising the activities of the Hotel Front Office personnel to ensure quality guest service and adherence to safety... ...schedule and approve time when assigned by the Front Office Manager. 3. Supervises and directs guest check in and check out process...Shift work
Caesars Entertainment
Saint Louis, MO5 days ago - ...Description Front Desk Supervisor - Hotel Guest Services & Operations Start Your... ...Front Desk Supervisor to support our Front Office team. This leadership role is responsible... ...procedures when needed. Support reservation management, room assignments, rate accuracy, and...Local areaFlexible hoursShift workDay shiftAfternoon shift
Midas Hospitality
Saint Louis, MO1 day ago - ...leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations... .... Previous experience with Windows, Office, and property management systems highly...Work at officeRelocationFlexible hoursShift work
Hotel Polaris at US Airforce Academy
Saint Louis, MO3 days ago - ...our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a...Flexible hours
DOUBLE STAR HOSPITALITY LLC
Maryland Heights, MO4 days ago - ...Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk. Greet... ...as requested. What You’ll Do: • Support the General Manager in overseeing daily operations and ensuring the restaurant runs...Flexible hoursShift work
Sheraton Westport Plaza Hotel St. Louis
Saint Louis, MOa month ago $16 per hour
...be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/...Work at officeThe Joint Chiropractic
Saint Charles, MO28 days ago$15 - $18 per hour
...Job Description Job Description Front Desk Coordinator – Full Time/Part Time Location... ...retail setting. As the largest operator, manager, and franchisor of chiropractic clinics... ...a key part in patient experience, front office operations, and clinic growth. If you’re...Hourly payFull timePart timeWork at officeImmediate startThe Joint Chiropractic
Saint Louis, MO9 days ago$15 - $20 per hour
...be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/...Part timeWork at officeMonday to FridayFlexible hoursThe Joint Chiropractic
Saint Louis, MO9 days ago- ...shifts? If you’ve got a passion for hospitality and the drive to grow into a leadership role, we want YOU as our next Assistant Front Office Manager! What You’ll Do: • Support the Front Office Manager in overseeing daily operations and ensuring the Front Office runs...Flexible hoursShift workAfternoon shift
St Louis Union Station Hotel
Saint Louis, MO16 days ago - Prose Orthodontics is seeking a Front Desk Coordinator I to join our growing team and deliver... ...information, schedule appointments, and manage payments while maintaining accurate... ...support, and collaboration with clinicians and office staff. A positive attitude and teamwork...Work at office
- Looking for a career that makes you smile? Prose Orthodontics is seeking a Front Desk Coordinator I to join our growing team. How you’ll make us better Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative...Temporary work
- Reliant Care Management Company is seeking a Receptionist to warmly greet residents, families, and visitors and to handle front-desk operations at our facility in Missouri. The role includes answering calls, directing inquiries, scheduling visits, and supporting coordination...Shift work
- HRS Talent Solutions is seeking a Front Desk Reception Coordinator for an in-person, full-time role in Missouri. The position involves greeting visitors, confirming appointments, notifying staff of arrivals, handling calls, and keeping front desk records accurate. You will...Full time
$16 per hour
...and be able to communicate effectively with members and patients Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool Office management or marketing experience a plus Able to stand and/or...Hourly payWork at office$58k - $60k
...and memorable guest experiences at the Magnolia Hotel St. Louis. We are seeking a service-driven, results-oriented Front Desk Manager to lead our Front Office team and deliver the elevated hospitality experience our guests expect. As a key member of our hotel leadership...Full timeWork at officeImmediate startShift workNight shift- Hrstalentsolutions is seeking a Front Desk Reception Coordinator for an in-person, full-... ...direct deliveries or messages following office procedures. The role emphasizes calm communication... ..., and accurate desk records. You will manage calls, privacy practices, and routine...Full timeWork at office
$21.5 - $24 per hour
Front Desk Reception Coordinator In person | Full-time | $21.50-$24.00 per hour The first... ...Receptionist makes that possible while managing calls and keeping the front desk's records... ...direct deliveries or messages through the office's procedure. Phone calls may involve a...Hourly payFull timeWork at officeImmediate startShift work- ...Rooms Operations Manager Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...Hourly payLocal area
Marriott International Inc
Saint Louis, MO3 days ago $20 per hour
Front Desk SupervisorLocation: 3763 Forest Park Avenue, St Louis, MO, 63108, United StatesBase Pay: $20.00 / HourJob Category: Front Desk SupervisorEmployee Type: FT HourlyRequired Degree: High schoolManage Others: YesMinimum Experience: 1 YearContact InformationName: Brandi...- ...This is an opportunity to play an important role in the daily experiences of our residents- working alongside the Dining Room Manager to lead and support a dedicated dining team, uphold exceptional service standards, and create a warm, polished, and welcoming experience...Full timeImmediate startShift workAfternoon shift
- ...responsibilities, and ensure excellent guest experiences. The role requires basic computer literacy and familiarity with Microsoft Office, with a focus on maintaining cleanliness, safety, and policy adherence. You will ensure smooth customer interactions, uphold safety...Part timeWork at officeShift work
- ...- Benefits available at 30 hours/week - Guaranteed Sundays off—we’re closed so you can enjoy time with family and friends General Manager - Guest Experience Architect & People Developer Lead the team. Champion the guest. Build something unforgettable. As a Tucanos General...Full timePart timeFlexible hoursShift work
$15 - $17 per hour
...Job Description Job Description Front Desk Coordinator – PRN (AS NEEDED) Locations: Brentwood • Festus • Washington Pay: $15–$17/hour + bonus opportunities Now Hiring: PRN Wellness Coordinator The Joint Chiropractic – Brentwood, Festus & Washington Looking...Extra incomeFull timeReliefImmediate startFlexible hoursThe Joint Chiropractic
Saint Louis, MO25 days ago$41.6k - $52k
...a detail-oriented and customer-focused Front Desk Coordinator to join our dynamic team... ...greeting visitors, processing daily check runs, managing correspondence, collecting lien waivers,... .... Basic proficiency in Microsoft Office, including Word and Excel. Ability to...Full timeWork at officeSecurity Title Insurance Agency, LLC
Saint Louis, MO4 days ago- Lm Services Corporation Group is seeking a Rooms Division Manager responsible for short- and long-term planning and day-to-day operations of the rooms and related areas at the Crowne Plaza St Louis Airport in Bridgeton, MO. You will develop and manage the division's annual...Temporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!
