Back of House Director

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. 

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Position Summary  

The Back of House Director at Chick-fil-A plays a critical leadership role in ensuring operational excellence, maintaining the highest food quality standards, and fostering a positive, team-oriented environment in the kitchen. This role requires an individual who is passionate about delivering exceptional guest experiences, leading and developing team members, and ensuring seamless kitchen operations.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay with compensation for tenure (700 hour worked raises)

Back of House Director Responsibilities:

• Prepare, cook, assemble, and present food safely, quickly and efficiently, meeting Chick-fil-A standards
• Be knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
• Stock kitchen inventory as needed
• Keep the kitchen neat, clean and orderly at all times
• Keep up-to-date with new products rolled out by Chick-fil-A
• Work safely around kitchen equipment and report any maintenance issues to Leadership
• Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
• Complete all opening or closing tasks as assigned
• Adhere to Chick-fil-A rules and dress code at all times
• Leading teams and implementing policies and procedures to help team be successful
• Other duties as assigned

Qualifications

• Experience: 2+ years in a leadership role within a restaurant or hospitality industry, preferably in a quick-service restaurant.
• Availability: A Director role in our restaurant requires fully available day and 
• Skills: Strong organizational, problem-solving, and decision-making abilities. Proficiency in managing kitchen operations and team dynamics.
• Education: High school diploma or equivalent; a degree in hospitality management or culinary arts is a plus.
• Certifications: Food safety certification (Serv Safe or equivalent) *if currently not certified, we can discuss the process to attain certification.
• Bilingual: (fluent in English and Spanish) to support effective communication and guest service.

Candidate Profile

We are seeking a Back of House Director who embodies the following traits and meets these requirements:

• Consistent and Reliable: Dependable with a strong sense of accountability.
• Cheerful and Positive Attitude: Maintains a friendly and uplifting demeanor.
• Service-Oriented: Loves serving and helping others with enthusiasm and care.
• Customer Service Focused: Demonstrates a commitment to creating exceptional guest experiences.
• Strong Interpersonal Skills: Effectively communicates and works well with diverse team members.
• Detail-Oriented: Pays attention to every detail to ensure operational excellence.
• Adaptable Multi-Tasker: Excels at managing multiple tasks and priorities in a dynamic environment.
• Team Player and Independent Worker: Thrives in both collaborative and self-directed settings.
• Flexibility: Willing and able to work a variety of shifts to meet operational needs.
• Physical Capability: Can lift and carry 10-50 lbs. regularly and stand for extended periods.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.