District Manager

District Manager

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill level. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA — whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to play hard, care deeply, grow together, strive for excellence, and create awesome experiences.

Why You'll Love Being a Part of the TOCA Team You'll have full access to our TOCA Treats, which include (but are not limited to!) competitive pay & on-demand pay, career growth & development, employee assistance program, active & fit membership, benefits hub discount marketplace. So many TOCA perks we can't name them all, but we'll try: 4 TOCA training sessions, 50% off classes, free pick-up/league play, 1 free birthday party, food & beverage discount, and 2 free packages to share with your squad.

Job Highlights:

Job Title: District Manager

Location: Cleveland, OH

Reports To: Senior Director of Operations

Employment Type: Full-Time

Position Overview: The District Manager drives performance across multiple TOCA centers by developing General Managers, scaling consistent player and guest experiences, and delivering market growth. This leader ensures every center operates as a high-performing business, development environment, and community hub aligned with TOCA's mission. This role is responsible for elevating leadership capability, strengthening operational execution, and expanding TOCA's market presence while maintaining excellence in player development and guest experience.

Your Game Plan:

On the Field: Business & Operational Performance (40%)

• Drive consistent execution, profitability, and product excellence across all centers
• Hold General Managers accountable for delivery of TOCA Experience Commitments
• Drive performance across all TOCA products through structured leadership and performance coaching
• Improve revenue growth, utilization, and revenue per square foot performance
• Monitor retention, NPS, and engagement metrics to increase lifetime value
• Ensure coaching standards, curriculum execution, and training technology drive measurable player development
• Maintain brand, safety, and operational consistency across all locations

Team Captain: Leadership & Talent Development (30%)

• Recruit, develop, and coach General Managers into strong business and experience leaders
• Build leadership pipelines and succession plans across centers
• Drive accountability through performance coaching and talent reviews
• Scale TOCA culture, service standards, and teammate engagement
• Champion learning, coaching education, and technology adoption

Home Field Advantage: Guest Experience & Brand Leadership (20%)

• Ensure each center operates as TOCA's "third home" for players, families, and communities
• Drive consistent guest lifecycle execution from first visit through long-term engagement
• Strengthen relationships with local clubs, schools, and youth organizations
• Protect and elevate TOCA's brand presence and reputation in each market
• Partner with Marketing and Sales to drive acquisition, retention, and product expansion

Big Picture Play: Market Growth & Strategic Execution (10%)

• Use performance data and center analytics to guide leadership coaching and business decisions
• Identify operational improvements, programming opportunities, and innovation initiatives
• Support regional expansion efforts and ensure readiness for new center openings
• Provide field insights to inform product development and company initiatives

What You Bring to the Pitch Required:

• 5+ years of multi-unit leadership experience in retail, hospitality, sports, fitness, or experiential businesses
• Proven track record of driving revenue growth and operational performance across multiple locations
• Experience developing and coaching General Managers or senior-level leaders
• Strong financial acumen with experience managing P&L performance
• Ability to lead in fast-paced, growth-oriented environments
• Strong communication, coaching, and performance management skills
• Willingness to travel within assigned markets

Preferred Skills

• Experience in youth sports, fitness, or experiential brands
• Background in scaling multi-location operations
• Experience supporting new market openings or expansion initiatives
• Passion for player development and community impact