Service Department Manager - La Vergne, TN

Job Description

Job Description

Service Department Manager – La Vergne, TNAbout Us

As a family-owned company founded in 1996, Pool and Spa Depot embraces traditional values while putting our customers first. We source the world's leading products and proudly serve customers through our locations in Nashville, Brentwood, La Vergne, Clarksville, and Cookeville, Tennessee; Huntsville, Alabama; and Bowling Green, Kentucky.

We offer one of the region's best selections of inground and above-ground pools, equipment, chemicals, portable spas, hot tubs, swim spas, saunas, patio furniture, and much more.

The success of Pool and Spa Depot has come through hard work, long hours, and recruiting the best and most experienced personnel in Middle Tennessee. If you're looking for an exciting opportunity in a fun environment with great benefits, we'd love to hear from you!

Position Summary

Pool and Spa Depot is looking to hire a Service Department Manager to be based at our La Vergne, TN headquarters .

The Service Department Manager will lead the day-to-day operations of the In-House Service Department, ensuring efficiency while maintaining the highest level of customer service and satisfaction.

Job Duties (including but not limited to)

• Troubleshoot, repair, and install pool-related equipment such as safety pool covers, safety fences, etc. for residential and commercial customers.

• Explain and schedule pool openings, pool closings, and routine pool maintenance.

• Handle customer calls in a customer service-focused manner.

• Provide repair and service quotes for customers.

• Coordinate service technicians, including scheduling and assigning daily tasks.

• Provide timely resolution of customer complaints, concerns, and inquiries.

• Maintain a working knowledge of all products and services.

• Support ongoing learning, training, and development of the team.

• Maintain strong communication with ownership and leadership.

• Manage a team of 5–10 employees, including timekeeping and disciplinary actions.

• Interview, hire, and train new staff.

• Attend management meetings and provide department updates.

Qualifications

• Previous experience in a service role.

• Current and valid Driver's License.

• Demonstrated experience supervising, leading, and motivating a team.

• Previous experience with swimming pool equipment, maintenance, and repair preferred.

• Proficient in Microsoft Office (Word & Excel) and/or Google Docs.

• Strong organizational and problem-solving skills.

• Acute attention to detail.

• Willing to work overtime as needed, including Saturdays.

• Strong written and verbal communication skills.

• Professional appearance and demeanor.

• Ability to pass a pre-employment drug screen.

Benefits

We offer a competitive benefits package, including:

• 401(k)

• 401(k) Matching

• Dental Insurance

• Disability Insurance

• Employee Discount

• Health Insurance

• Life Insurance

• Paid Time Off

• Retirement Plan

Pool and Spa Depot is a Drug-Free Workplace.