Sr. Account Manager

Location: Shoreview, MN, US, 55126 US Austin, TX, US San Francisco, CA, US

Who Are We?

Do you want to help to make the world a better place? Join our team! At MSP, our vision is to enrich lives by improving health and productivity. We are proud to provide leading edge solutions enabling rapid innovation in processes and methods in the semiconductor and pharmaceutical industries. MSP employees are part of something special with a purpose. MSP, A division of TSI, is a fast-moving and agile organization experiencing tremendous growth from our field-proven proprietary technology designed to vaporize liquid precursors in challenging Chemical Vapor Deposition (CVD) and Atomic Layer Deposition (ALD) processes. We are looking for a person who wants to join a dynamic and motivated team, serving the fast-paced growing semiconductor market.

Senior Account Manager at MSP

The Sr. Sales Account Manager is a strategic sales position responsible for prospecting and fostering long term relationships with mid to large-sized OEM accounts manufacturing thin-film production equipment in semiconductor markets. Critical to success is a technical understanding of how MSP technologies enhance the value proposition of our partners and a thorough understanding of the complex buying process of OEM accounts. This position will support active projects and identify new suitable programs using the MSP Turbo-Vaporizers™, Liquid Flow Controller, and Vapor Process Gas Filters™. In this role, you will seek out new business and maintain existing accounts as the primary point of contact for the OEM. You will facilitate participation by cross functional team members including Marketing, Service, Engineering, Customer Service, and Legal to ensure the account is adequately supported. MSP has experienced significant growth in this business and this position will play a key role in further expanding our customer and application base. We are looking for a dynamic, results driven professional to accelerate our growth in this market space. The Sales Account Manager will be responsible for efficiently communicating customer expectations (VOC Voice of Customer) and technical requirements to the liquid vaporization business staff (engineering, marketing, sales). You will be required to establish and maintain relationships with industry influencers and key strategic partners. We are seeking a person with solid technical capabilities, experience in interfacing with customers, a passion for results, and a desire to become a leading sales professional within MSP’s growing sales organization.

What Will You Do?

In order to grow and build a successful career with MSP, you will be responsible for:

• Account Management – Actively manage major OEM accounts across multiple layers including senior level management, product management, purchasing and engineering to align MSP roadmap development
  • Manage and coordinate new tool technology insertion development programs with OEM tool makers ensuring alignment in development activities between the customer, product management, and engineering
  • Actively monitor and meet customer expectations to ensure customer satisfaction with timely deliveries, quality, and technical support
  • Create and maintain an accurate sales pipeline of business that, in addition to the typical sales cycle stages, has projected times for customer product acceptance of our solutions
• Account Penetration – Ability to penetrate a large OEM organization and identify key individuals including decision makers, development and product champions and understand key market drivers across multiple opportunities
  • Identify and establish relationships across OEM’s engineering, process development, procurement departments and development teams including multiple management levels
  • Identify, develop, and close new sales opportunities while establishing new OEM accounts
  • Manage pricing expectations by working with business partners and updating accordingly
• Account Strategy – Implement account-specific tactical sales plans to achieve performance objectives and sales revenue consistent with annual business goals
  • Qualify new opportunities and prioritize efforts based on strategic interests
  • Assist in developing account strategies, maximizing impact of internal resources to win business
  • Create and maintain a sales business plan that incorporates customer opportunities and our go-to-market strategies. This is the blueprint that guides activities toward Key Account Manager’s goal and objectives
• Champion knowledge of customer expectations and application needs to the MSP organization
  • Work with customer to provide MSP with accurate demand visibility to be incorporated into forecast and production planning
  • Work with Product Management on voice of customer (VOC) activities to validate requirements and features
  • Work with Product Management and accounts to define joint product roadmaps
  • Develop new product requests and facilitate gathering of VOC data to support the development of new business cases
  • Communicate account information and collaborate with the broader MSP organization
  • Regularly report out pertinent information to global team
  • Coordinate activities between sales management, product management, engineering, operations, and channel partners in supporting global OEM accounts
• Promote MSP by being a key face to the semiconductor industry
  • Represent MSP at relevant industry events such as global tradeshows and conferences
• Conduct professional sales activities and increase the effectiveness of established sales processes across the MSP sales team
  • Provide monthly forecast and commentary, actively documenting sales activity and opportunity pipeline in Salesforce (CRM) system, and using such tools for analysis, administrative responsibilities, expense management, and territory planning
  • Traveling (~40%) to customer locations (across USA) for in-person consultation, field support during installations, and general customer engagement. Willingness to travel overseas as required by the position.
  • Communicate best known methods in OEM account management across the global sales team

What Do You Need?

Required

• Bachelor’s degree in Science, Engineering, or related field OR equivalent work experience
• Minimum of 8-10 years of experience interfacing with semiconductor customers

Desired

• MBA or advanced technical degree preferred
• Strong Semiconductor equipment and process knowledge
• CRM knowledge utilizing Salesforce CRM, SAP, HubSpot, or other business intelligence and forecasting tools
• Minimum of four years of experience with semiconductor CVD/Thin Film processes and/or related applications
• Minimum of 8 -10 years of experience in customer facing role within the CVD semiconductor market
• Demonstrated understanding of specific CVD applications and technical challenges in thin film processes
• Experience selling to multiple levels of buying influences within large and complex organizations.
• The ability to work with Product line Management, Process Engineers, Technical and Commercial Leadership.
• Technical Experience as it relates to ALD/CVD and CMP in Semiconductor customers
• Knowledge of semiconductor manufacturing roadmaps and emerging technology trends including advanced packaging, AI, gate-all-around (GAA), and next-generation deposition processes.
• Demonstrated success growing strategic accounts and exceeding annual revenue target

What Can We Give You?

At MSP, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day

We want our employees to be comfortable at work and we know they’re comfortable when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias:

Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have a cafeteria that employees can eat lunch in.

Pay & Benefits

Competitive market salary from $115,000- $150,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.
• Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

Nearest Major Market: Minneapolis

Job Segment: Senior Product Manager, Pharmaceutical Sales, Account Manager, Marketing Manager, Operations, Sales, Marketing