Customer Account Specialist

Customer Account Specialist

Austin Cutlery & Tool is part of a fast-growing, privately held portfolio of premium culinary and foodservice brands, including Cangshan Cutlery and New Star Foodservice. Headquartered in Georgetown, Texas, we deliver high-quality products and trusted solutions worldwide. Our culture is built on collaboration, respect, excellence, accountability, and trust.

We're seeking a Customer Account Specialist to support a diverse range of customer accounts across multiple channels. You'll manage the end-to-end order lifecycle, ensuring accurate order processing, timely fulfillment, and a seamless customer experience, while partnering closely with Sales, Operations, Supply Chain, and Accounting to drive account success and maintain strong relationships.

This role is ideal for a detail-oriented, service-driven professional who thrives in a fast-paced environment and enjoys working with systems, processes, and cross-functional teams.

Responsibilities:

• Own a portfolio of customer accounts and guide their orders from start to finish processing, fulfillment, and follow-up.
• Work alongside Supply Chain, Fulfillment, Logistics, and Accounting to keep deliveries on time and invoices accurate.
• Keep customers in the loop with friendly, timely updates on order status, new products, promotions, and availability.
• Help customers resolve issues like returns, warranty replacements, credits, and order adjustments using our ERP system.

Sales Support & Account Growth:

• Partner with the Sales team to support account plans and keep customers engaged.
• Set up new products and customer-specific details in our systems.
• Keep an eye on inventory and ordering trends to head off problems and spot new opportunities.

Reporting & Data Management:

• Pull together clear reports on account activity, fulfillment, and sales trends.
• Keep customer records, pricing, and order history accurate and up to date across our systems.

Benefits:

• 401(k) with company matching
• Medical, Dental & Vision (employer contribution up to $650/mo)
• Paid Vacation + 10 Paid Holidays
• HSA, Employee Assistance Program (EAP)
• Life, Dependent Life, AD&D, and Disability insurance options
• Annual discretionary bonus based on individual and company performance
• Paid training and development opportunities

Requirements:

Must-Haves:

• A bachelor's degree in Business, Marketing, or a related fieldor equivalent hands-on experience.
• 35 years in account management, B2B client relations, customer service, or sales support, ideally with physical products.
• Experience keeping orders and accounts on track in a busy, fast-moving environment.
• Comfort working in ERP systems and customer portals (SAP S/4HANA is a big plus).
• Strong communication and problem-solving skills, and a knack for juggling several accounts at once.

Nice-to-Haves:

• A background in order management, supply chain, or inventory-based operations.
• Some exposure to customer experience (CX) work, account growth, or sales support.